Summary
Overview
Work History
Skills
Academic Details
Projects Handled
Personal Information
Languages
Timeline
Generic

Veena C John

Assistant Product Manager
Kaitharam PO

Summary

Seasoned Business Analyst offering 14 years of banking industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Assistant Product Manager

Unity Infotech
5 2019 - Current
  • Collaborated with cross-functional teams to ensure smooth product rollouts and successful launches.
  • Assisted in establishing pricing strategies, ensuring competitiveness within the market while maintaining profitability goals.
  • Contributed to development of training programs for both internal staff and external partners, promoting thorough understanding of product functionality.
  • Presented detailed reports on product performance metrics to senior management, identifying areas for growth and opportunities for optimization.

Support Lead / Executive

Nest Information Technologies LLC
03.2018 - 05.2019
  • Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
  • Mentored junior team members, providing guidance on best practices and professional development opportunities.
  • Developed comprehensive knowledge base articles that allowed customers to effectively self-serve when appropriate.
  • Developed and maintained relationships with key clients, ensuring long-term customer loyalty.
  • Streamlined support processes for increased efficiency and better response times.

Lead Engineer

Nest Information Technologies
11.2009 - 03.2018
  • Mentored junior engineers, contributing to their professional growth and overall team productivity.
  • Adhered to timelines to meet quality assurance targets.
  • Oversaw the successful completion of multiple concurrent projects, balancing priorities while maintaining strong attention to detail.
  • Collaborated with cross-functional teams to ensure seamless integration of new features into existing product lineups.

Skills

Design thinking

Product Roadmapping

Technical Product Knowledge

Product Documentation

Competitive Analysis

Teamwork and Collaboration

Problem-Solving

Academic Details

2009, B.E (Computer Science), Adi Shankara Institute of Engineering & Technology, Kalady, 76.23%

2005, St. Teresa’s CGHSS, Ernakulam, 88%

2005, St. Joseph’s EMHSS, Kalamassery, 91%

Projects Handled

  • NPSS – UAEIPP Vendor Solution, Multiple Middle East Banks, Product Owner, Business Analyst, The UAE Instant Payment Platform (UAEIPP System) is one of the initiatives of the CBUAE National Payment System Strategy (NPSS) to provide instant payment services to Participants and their Customers. The platform will futureproof CBUAE’s ability to respond to the rapidly changing payments market in the UAE and ensure compliance with best practices and international standards., Involved in solutioning and requirement analysis (technical and business) for piloting banks – Sharjah Islamic Bank, National Bank of Umm Al Quwain, RAK Bank, etc., Customer Demo and Discussions, Application design, Project Coordination
  • UAECB WPS Compliance Vendor Solution, Multiple Middle East Banks, Business Analyst, Developer, Product Implementation and Support Engineer, NeST WPS Edge is an electronic salary transfer system that allows institutions to pay workers’ wages via banks, and financial institutions approved and authorized to provide the service. The system, proposed by the Central Bank of the UAE, allows the Ministry of Labour to create a database that records wage payments in the private sector to guarantee the timely and full payment of agreed-upon wages., Involved in the development of base product and enhancements., Involved in onsite implementation of Intesa., Development and Unit Testing of the modules., Testing of the end-to-end application., Business Analyst in requirement study of Sharjah Islamic Bank, Noor Bank, Zand bank, Business Analyst for Dubai Islamic Bank (Vendor side) for enhancements, Analyst, Onsite SIT, UAT and Production support for various banks in UAE like DIB, CBD, Emirates NBD, CBI, NBF, ABK, Mawarid Finance, Finance House, etc., ASP.NET, C#, Visual Studio 2013, SQL Server 2016
  • UAECB FTS Compliance Vendor Solution, Multiple Middle East Banks, 25, Technical Lead, Business Analyst, Developer, Product Implementation and Support Engineer, NeST FTS EDGE is a complete automation system for Banks and NBFCs in UAE, to cope with the UAE-CB Fund Transfer System. Having the options for a complete straight through processing system or a maker/ checker assisted transactions and verifications, the system takes care of all activities that the Bank or NBFC should adhere with UAE FTS system., Involved in requirement study of Finance House, National Bank of Umm Al Quwain, Involved in onsite implementation of Mawarid, Noor Bank, Involved in the development of base product and enhancements., Development and Unit Testing of the modules., Testing of the end-to-end application., Business Analyst in requirement study of Noor Bank, Zand bank, Finance House, Business analyst for Dubai Islamic Bank (Vendor side) for enhancements, Analyst, Onsite SIT, UAT and Production support for various banks like DIB, CBD, SIB, NBF, ABK, Mawarid Finance, BMI, etc., ASP.NET, C#, Visual Studio 2013, SQL Server 2016
  • UAECB DDS Compliance Vendor Solution, Multiple Middle East Banks, Technical Lead, Business Analyst, Developer, Product Implementation and Support Engineer, DDS Edge is a web-based reliable and flexible system ‘NeST DDS Edge’ that efficiently automates the processes involved in UAE Direct Debit System Guidelines provided by Central Bank of UAE. ‘NeST DDS Edge’ takes care of all aspects that the sponsoring Bank and Paying Bank is supposed to perform as UAEDDS Participant. The system is developed and deployed as a Web Application using ASP.Net and SQL Server as back-end database., Involved in the development of base product and enhancements., Development and Unit Testing of the modules., Testing of the end-to-end application., Business Analyst in requirement study of Noor Bank, Zand bank, Business analyst for Dubai Islamic Bank (Vendor side) for enhancements, Analyst, Onsite SIT, UAT and Production support for various banks like DIB, CBD, Dubai First, etc., ASP.NET, C#, Visual Studio 2013, SQL Server 2016
  • UAECB WSI Compliance Vendor Solution, Multiple Middle East Banks, 15, Business Analyst, Product Implementation and Support Engineer, Testing of the end-to-end application., Business analyst in leading banks like Dubai Islamic Bank, Finance House, Zand bank, Onsite SIT, UAT and Production support in all the major banks like DIB, CBD, SIB, etc., ASP.NET, C#, Visual Studio 2013, SQL Server 2016
  • Unified Payment Solution, Multiple Middle East Banks, Business Analyst, Product Implementation and Support Engineer, Unified Payment Platform allows banks to consolidate all CBUAE payment systems onto a single cost-effective platform. Centralized system, manage, monitor operational and compliance processes, and implement uniform workflows to achieve maximum efficiency. Supported with ICCS, FTS, DDS, WPS, WSI and SWIFT Router., Involved in requirement study of Noor Bank, NBQ, Zand bank, Doha Bank, Involved in onsite implementation of Noor Bank, NBQ, CBD, Onsite Application Support and Business Analyst, ASP.NET, C#, Visual Studio 2013, SQL Server 2016
  • AECB Compliance Vendor Solution, Multiple Middle East Banks, Technical Lead, Developer, Business Analyst and Support Engineer, The system is used to submit credit data, between Credit Providers and the Al Etihad Credit Bureau. Banks operating in the UAE are Subject to the provisions of the Federal Law Number (6) of 2010, regarding Credit Information, which regulates the system of credit account information submission. This Law prescribes the mandatory supply of credit data to the Al Etihad Credit Bureau by any Financial Institutions or Credit Provider., Involved in the development of base product and enhancements., Development and Unit Testing of the modules., Testing of the end-to-end application, Onsite UAT and Production support in all the major banks like Al Hilal Bank, DIB, NBB, CBD, etc., Business analyst, ASP.NET, C#, Visual Studio 2013, SQL Server 2016
  • NeST eStatement Application, Multiple Middle East Banks, Project Lead, Acting PM, Business Analyst and Developer, The product eStatement Application is a web-based reliable and flexible system that which comprises of several module applications to process different documents like statement, account balance, SWIFT and Advice message to be sent out to customers through email or fax., Requirement Analysis., Testing of the end-to-end system., Involves in the support during implementation., ASP.NET, C#, Visual Studio 2013, SQL Server 2008R2

Personal Information

  • Date of Birth: 12/05/87
  • Gender: Female
  • Marital Status: Married

Languages

English, Malayalam

Timeline

Support Lead / Executive

Nest Information Technologies LLC
03.2018 - 05.2019

Lead Engineer

Nest Information Technologies
11.2009 - 03.2018

Assistant Product Manager

Unity Infotech
5 2019 - Current
Veena C JohnAssistant Product Manager