Veena Janies Dsouza
Dubai,UAE
Summary
Motivated administrative, human resource / customer support representative with 9 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Administrative officer and Assistant HR
Integrated Freight and Logistics LLC & Modern General Trading LLC
Dubai
03.2022 - 03.2024
- Updating and maintaining employee records and benefits information including personal records, attendance, and performance evaluation
- Managing employee complete documentation includes vacations, salary clearance, ticketing, medical, tracking employee passport, ID, Visa renewals and cancellation
- Laise the govt authorities to ensure the compliance with UAE Labour /immigration Laws
- Leave Salary and Gratuity settlement calculations
- Facilitates on boarding process for new hires
- Maintain director and managers calendar, schedule meetings ticketing and hotel bookings
- Preparing recruitment list and job posting, Screening the candidates, scheduling applicants, contacting candidates seeking their details & evaluating
- Adding employees to the medical insurance & Employers Liability and Workmen Compensation Insurance policies
- Co-ordinating in the process of group and individual insurance, providing the database of employees with all the required information and documents
- Dealing with manpower supply companies and outsourcing employees
- Answering and managing calls, fixing meetings with clients by calls and mails
- RTA vehicle registration and renewals and Insurance
- SALIK activities
- Trade License renewal, Tenancy contract renewal, Immigration card Renewals, DEWA and Etisalat Bills payments , ISO certification
- Handle Administrative duties & record keeping
- Dealing with Insurance companies, Travel agencies and shipping related agencies
- Proving detailed information to new employees regarding company policy and benefits
- Oversee office inventory activities including ordering and requisitions, stocking and shipments receiving
- Reviewing and maintaining confidential documents and files, assisted in payroll management for + employees
- Ordering and managing office supplies and executing other duties as assigned by office manager
- Greeting numerous visitors including VIP's, vendors and other candidates
- Preparing Dubai Free Zone gate passes, DP world statement entry and other shipping related works
- Make sure of policies and procedures are on point, regularly updated and communicated.
Senior Customer Support & Process Specialist
Siemens Technology and Services Private Limited
Bangalore
09.2019 - 02.2022
- Onboarded new customers by creating accounts and setting up personal details using CRM software
- Resolved customer queries promptly using de-escalation techniques
- Built and maintained excellent relationships with customers, promoting high levels of customer retention
- Provided exceptionally high levels of customer service via live chat, email, phone and social media
- Maintained advanced product knowledge to ensure customers received accurate information
- Answered incoming phone calls with professionalism and warmth
- Provided detailed product information to customers to support informed decision-making
- Provided customers with follow-up emails and other documentation as needed to promote customer support excellence
- Consistently exceeded productivity targets month-on-month through efficient customer service
- Attended meetings with management to obtain information on daily priorities and tasks to complete within the store
- Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs
- Communicated with clients to obtain a better understanding of needs and make recommendations on appropriate products
- Maintained excellent customer relationships by efficiently solving queries, complaints, and issues.
Back end Executive / Admin
Tata Motors
Mangalore
05.2012 - 09.2017
- Creating purchase order/ P.O creation
- Creating Invoice and supporting documents
- Coordinating with management for periodic Appraisal
- Handled customer concerns and escalated major issues to supervisor
- Collaborated with staff to formulate budgets and improve department revenue
- Inspected products and services to comply with quality standards
- Actively listened to customers to fully understand requests and address concerns
- Planned and executed new strategies to increase sales
- Speak to customers in multiple languages to resolve problems and answer questions
- Maintained clean, safe working environments to eliminate accident risks
- Engaged with customers to better understand needs and deliver excellent service
- Customized customer experiences to build brand loyalty
- Produced high-volume orders to effectively meet customer demand
- Preparing monthly financial Report.
Education
Master of Business Administration -
Manipal university Jaipur (Pursuing )
DubaiBachelor of Business Administration - Accountancy / Business Management
ST. Joseph's First Grade College
Skills
- Customer support and assistance
- Administration and Human Resources
- CRM
- Microsoft Office (MS-Word, MS Excel, MS PowerPoint)
- Sales Force tool
- Siebel
- Oracle
Languages
English
Fluent
Hindi
Fluent
Hobbies
- Reading Books
- Traveling
- Photography
- Listening Music
Accomplishments
· Siemens Star Performer of the year 2020-2021 in holding Customer Service.
· Awarded as Best performer, always accountability & will to win, achieved 100% score on customer satisfaction survey in H2, 2020
Timeline
Administrative officer and Assistant HR
Integrated Freight and Logistics LLC & Modern General Trading LLC
03.2022 - 03.2024
Senior Customer Support & Process Specialist
Siemens Technology and Services Private Limited
09.2019 - 02.2022
Back end Executive / Admin
Tata Motors
05.2012 - 09.2017
Master of Business Administration -
Manipal university Jaipur (Pursuing )
Bachelor of Business Administration - Accountancy / Business Management
ST. Joseph's First Grade College
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