Veeramani Palanivel
Sharjah,United arab emirates
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Pharmacist
Faith healthcare group
Sharjah, United Arab Emirates
2024.03 - Current
- Pursued regular continuing professional development activities to uphold high professional standards.
- Streamlined pharmacy operations to enhance overall workplace efficiency.
- Managed stock effectively to prevent shortages of key medications.
Retail Store Manager
Life Healthcare
Sharjah
2015.06 - 2023.05
- Resolved customer complaints to enhance service quality and trust.
- Led recruitment, training, coaching, and management of retail staff members to enhance team performance and customer service.
- Assisted in maintaining inventory control systems. Monitored stock levels consistently. Replenished merchandise as required.
- Delivered exceptional customer service by addressing inquiries, requests, and complaints promptly.
- Facilitated regular meetings with staff members to address performance issues and introduce new initiatives.
Education
M.Pharm - Pharmaceutical Science
The Tamil Nadu Dr.M.G.R Medical University
Chennai, TamilnaduSkills
- Operational Efficiency
- Strong Multitasking Skills
- Special Assignments
- Stock Management
- Quality Assurance
- Process Improvement
- Records Organization and Management
Certification
MOH Licensed Pharmacist-T16344
LANGUAGES
English - Fluent
Hindi - Fluent
Tamil - Native
Timeline
Pharmacist
Faith healthcare group
2024.03 - Current
Retail Store Manager
Life Healthcare
2015.06 - 2023.05
M.Pharm - Pharmaceutical Science
The Tamil Nadu Dr.M.G.R Medical University