Veera Venkata Nooka Rajesh Kondepudi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level captain position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Bar Captain
HOLIDAY INN AL BARSHA
09.2021 - Current
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Conducted timely performance evaluations for all front of house staff.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
WAITER AND BARTENDER STAFF
GOLDEN TULIP HOTEL AL BARSHA
05.2018 - 03.2020
- Met, greeted and encouraged feedback from Guests and used feedback to implement positive changes within the restaurant.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out guests.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling guests to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
HOSPITALITY
Priya Institute of Hotel Management
Kakinada,India.2017
+2 Mpc Group
Regency Junior College
Yanam, India2015
Skills
- Service-oriented
- Inventory control and record keeping
- Food and Beverage Upselling
- Strong work ethic
- Passion for customer satisfaction
- Food and Beverage Operations
- Food and Beverage Pairings
Timeline
Bar Captain
HOLIDAY INN AL BARSHA
09.2021 - Current
WAITER AND BARTENDER STAFF
GOLDEN TULIP HOTEL AL BARSHA
05.2018 - 03.2020
HOSPITALITY
Priya Institute of Hotel Management
+2 Mpc Group
Regency Junior College
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