Velpula Solomon Raj
Jagtial
Summary
Dynamic and detail-oriented Security Guard with extensive experience in safety management and customer service. Committed to upholding security protocols, enhancing operational efficiency, and ensuring the safety of personnel and assets. Seeking to leverage my expertise in a challenging environment where I can contribute to a secure and positive workplace.
Overview
13
13
years of professional experience
Work History
Security Guard
FedEx Metroplex, Transguard, Dubai, UAE
11.2023 - Current
- Conduct regular patrols to monitor premises and deter unauthorized access
- Perform thorough inspections of facilities and equipment to ensure compliance with safety regulations
- Monitor CCTV feeds to identify suspicious activities and report incidents promptly
- Manage customer shipments and packages, ensuring secure handling and processing
- Identify and report potential security threats, contributing to risk assessment and mitigation
- Respond promptly to alarms and emergencies, coordinating with local authorities as necessary
- Enforce access control measures, maintaining visitor logs and verifying credentials
- Participate in safety drills and training sessions to foster a culture of safety awareness
- Assist in developing security policies and procedures to enhance organizational safety
- Maintain clear communication with team members and management regarding security updates
Shift Incharge
Subway, Linden Foods Pvt Ltd
01.2017 - 01.2020
- Led daily operations, ensuring exceptional customer service and satisfaction metrics
- Managed stock inventory using inventory management systems to reduce waste and optimize availability
- Trained, mentored, and supervised staff, promoting a collaborative and high-performing team environment
- Developed and implemented operational procedures that streamlined workflows for improved efficiency
- Conducted regular performance evaluations, providing constructive feedback to enhance team performance
- Collaborated with upper management to design promotional campaigns, increasing sales during peak seasons
- Monitored food safety compliance to ensure adherence to health regulations
- Resolved customer complaints efficiently, enhancing overall customer satisfaction
- Maintained a clean and safe working environment in accordance with company standards
- Analyzed sales data to identify trends and inform strategic decisions
Merchandiser
ITC Pvt Ltd
01.2015 - 01.2017
- Managed product inventory, ensuring adherence to FIFO (First-In-First-Out) protocols
- Conducted regular stock audits and reconciliations to maintain accurate inventory levels
- Collaborated with suppliers for timely delivery of stock, ensuring smooth operations
- Optimized product placement and visual merchandising to enhance visibility and increase sales conversions
- Ensured compliance with food safety regulations and quality standards
- Analyzed sales data to identify opportunities for product promotion and placement
- Trained staff on inventory management and customer service best practices
- Developed promotional displays to attract customer attention and drive sales
- Maintained positive relationships with store management to align merchandising strategies
- Reported on inventory trends and provided insights for inventory replenishment
Sales Executive
Gelato Italiano, Pan India Food Solutions
01.2013 - 01.2015
- Developed and implemented strategic sales plans to enhance market penetration
- Established and maintained strong relationships with key clients and distributors
- Conducted market research to identify new opportunities and trends in the industry
- Collaborated with marketing teams to design promotional campaigns that increased brand visibility
- Achieved and exceeded quarterly sales targets by an average of20%
- Delivered product presentations and demonstrations to potential clients
- Provided exceptional customer service, addressing inquiries and resolving issues effectively
- Monitored competitor activities and industry trends to inform sales strategies
- Created detailed reports on sales performance and market insights for management review
- Participated in trade shows and networking events to promote products and build relationships
Customer Service Representative
Heritage Supermarket Foods
01.2012 - 01.2013
- Delivered exceptional customer service by addressing inquiries and handling complaints
- Assisted in maintaining product displays and ensuring stock levels met customer demands
- Handled cash transactions with accuracy and efficiency, balancing registers at the end of shifts
- Collaborated with team members to ensure smooth daily operations and customer satisfaction
- Engaged in regular training sessions to enhance product knowledge and service skills
- Implemented customer feedback systems to gather insights and improve service delivery
- Assisted in organizing promotional events to increase customer engagement
- Monitored inventory levels and reported discrepancies to management
- Maintained a clean and organized work environment in compliance with store standards
- Developed strong relationships with customers, fostering loyalty and repeat business
Education
Intermediate - undefined
Lal Babudhur Junior College
Hyderabad01.2012
Skills
- Security Operations and Threat Assessment: Conduct media inspections of FedEx cargo for illegal and prohibited items, including taping and scanning
- SIRA License (UAE): Certified by the Security Industrial Regulatory Agency, which includes:
- Fire Fighting
- First Aid
- Support for People of Determination (POD)
- Basic Life Support
- Strong Communication and Interpersonal Skills: Engaging effectively with diverse stakeholders
- Public Relations and Customer Service: Delivering exceptional service and managing customer inquiries
- Team Leadership and Management: Mentoring and guiding team members to achieve operational excellence
- Time Management and Process Optimization: Ensuring efficiency in security operations
- Inventory Management and Stock Auditing: Managing stock levels and compliance with safety regulations
- Proficiency in Microsoft Office Suite: Skilled in Word, Excel, and PowerPoint
- CCTV Monitoring Systems: Effective monitoring and reporting of suspicious activities
LANGUAGES
English
Hindi
Telugu
currently learning German (beginner level).
ACADEMIC SUBJECTS
- Security Management
- Risk Assessment
- Public Safety Regulations
References
Available upon request.
Timeline
Security Guard
FedEx Metroplex, Transguard, Dubai, UAE
11.2023 - Current
Shift Incharge
Subway, Linden Foods Pvt Ltd
01.2017 - 01.2020
Merchandiser
ITC Pvt Ltd
01.2015 - 01.2017
Sales Executive
Gelato Italiano, Pan India Food Solutions
01.2013 - 01.2015
Customer Service Representative
Heritage Supermarket Foods
01.2012 - 01.2013
Intermediate - undefined
Lal Babudhur Junior College
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