Venetia Densil
Sharjah
Summary
Detail-oriented Civil Engineering graduate with over 5 years of professional experience in operations coordination and technical documentation within the UAE. Skilled in structural analysis and drafting using AutoCAD and STAAD Pro, with strong proficiency in MS Office for reporting and documentation. Demonstrated expertise in analytical problem-solving, compliance monitoring, and project coordination. Holds a valid UAE driving license and willing to travel to project sites. Currently seeking a Junior Civil Engineer position to contribute technical knowledge in structural analysis, drafting, and project execution within a dynamic construction environment.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Rental Agent
Diamondlease Car Rental-Al Habtoor Group
Dubai
2023.01 - 2026.02
- Managed end-to-end operational processes, handling 30+ daily transactions including new requests, modifications, cancellations, extensions, and record updates with high accuracy and efficiency.
- Coordinated with internal teams and external partners to ensure service availability, timely execution, and smooth workflow transitions.
- Prepared and processed contracts, documentation, payments, deposits, refunds, and invoicing in accordance with company policies and compliance standards.
- Provided multi-channel support (phone, email, chat), resolving customer inquiries, complaints, and escalations in a professional and timely manner.
- Maintained and updated databases and operational systems to ensure data accuracy, prevent discrepancies, and support seamless daily operations.
- Monitored operational dashboards, tracked performance metrics, and ensured alignment between system records and real-time activities.
- Demonstrated strong attention to detail, problem-solving skills, and the ability to manage high-volume backend tasks under tight deadlines.
Operations Coordinator
Puerto Rico Technical Contracting
Sharjah, UAE
2021.01 - 2023.01
- Managed daily operations, including preparation and negotiation of contracts with clients, suppliers, and subcontractors.
- Handled quotations, LPOs, documentation, and end-to-end mobilization processes.
- Conducted regular site visits and attended client meetings to ensure operational alignment and service delivery.
- Maintained and updated CRM databases to ensure accuracy and effective customer tracking.
- Delivered high standards of customer service by promptly resolving inquiries and issues, ensuring strong client satisfaction and retention.
Education
Bachelor of Technology - Civil
Bishop Jerome Institute
Kollam, Kerala 2017.01 - 2021.01
ICSE-ISC - undefined
Mount Carmel Anglo Indian G.H.S.S
Kollam, KeralaSkills
- AutoCAD (2D Drafting)
- STAAD Pro (Structural Analysis)
- MS Office (Excel, Word, PowerPoint)
- CRM System Handling
- ERP System Coordination
Languages
English
Proficient (C2)
Malayalam
Proficient (C2)
Hindi
Elementary
REFERENCES
- Vishnu, Chandran, SALES MANAGER, vishnu.chandran@diamondlease.com, 971 564762800, Diamondlease
- Karthika, Madhu, Operations Lead, info@prtcgroup.com, 971 585939500, PRTC
PROJECTS UNDERTAKEN
Individual project on the making of papercrete bricks, Planning, Analysis & design of a multistoried building using STAAD-Pro.
AWARDS
Top Scorer in Civil Engineering Department with CGPA-9.6, Leadership & Participation Awards, Autodesk Certified Training in AutoCAD for Design and Drafting
Timeline
Rental Agent
Diamondlease Car Rental-Al Habtoor Group
2023.01 - 2026.02
Operations Coordinator
Puerto Rico Technical Contracting
2021.01 - 2023.01
Bachelor of Technology - Civil
Bishop Jerome Institute
2017.01 - 2021.01
ICSE-ISC - undefined
Mount Carmel Anglo Indian G.H.S.S