Venezia Manisha Zofia Rodrigues
Abu Dhabi,AZ
Summary
A self-motivated and career-oriented individual with a flair to take on challenges, proven abilities to adapt and work in high pressure jobs, offering great potential for professional growth and achievement through determination and dedication to reach corporate and personal goals
Overview
20
20
years of professional experience
Work History
Client Service Manager
Sinyar Holding
2021.03 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
Corporate Presentation Specialist
POM Holding
2019.01 - 2021.02
- Optimized existing presentations for improved readability and comprehension using advanced formatting techniques.
- Executing raw layouts into final art under the direction of the Manager
- Perform quality control checks and adherence to guidelines
- Creating department SOPs and workflow
- Creating of Handbooks, induction, and orientations
- Conducted the entire campaign for Covid-19
- Ensuring end-to-end processing of project works to meet client-driven deadlines
- Entire branding of on-boarding of new companies
- Ensuring events are conducted end-to-end
- Creating documents based on a Quality Management System and given ISO certification
- Collaborating on the creation of the UAEP website and the Employee Intranet
Officer-Corporate Affairs, Events and Sponsorship
First Abu Dhabi Bank
2015.08 - 2018.12
- Handled end-to-end requirements for Senior Management off-sites and integration of newly merged bank, Annual General Meetings, and General Assembly Meetings
- Key player for sponsorship Events with on-ground support towards Abu Dhabi F1 and activations on partnership with Special Olympics and UAE Cycling Team as well as Al Ain Football Club
- Creating SOPs, SLA, and Policies
- Maintaining id Bank related Systems and applications, Vendor and service provider relationships, and Bankwide events calendar
- · Creation of Various Bank-wide Status reports while implying Concepts on Corporate Documents while incorporating Organizational Guidelines and in line with brand Consistency
Personal Assistant
First Gulf Bank
2008.11 - 2014.11
- Handling Helpdesk and handling of Customer Service, Reception, and Administration
- Handling day-to-day Administration functions
- Personal Assistant to Head of Administration and Chief Operating Officer
- Undertaking Oracle system projects for procurement and Facility Management
- Displayed absolute discretion in handling confidential information.
- Enhanced executive's productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Coordinated events and functions with attention to detail ensuring successful execution.
Personal Assistance
AWATCO Waterproofing Company
2007.05 - 2007.07
- Day-to-day administrative functions and handling of front desk
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
Personal Assistant and Travel Coordinator
PT. Apexindo Pratama Duta Drilling Company
2004.05 - 2004.07
- Performing Daily Administrative Duties
- Obtaining security passes for offshore personnel
- Coordinate with the logistics department for offshore materials drop
- Ensure expatriate-appointed staff is familiar with local security guidelines and is certified for required courses for offshore onboarding
- Coordinating with Car rental agencies, Ticketing Agencies, and Hotels for Offshore staff
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Education
Bachelor of Commerce -
St.Xaviers College
India, GoaMasters in Media And Public Relations -
Madurai Kamraj University
IndiaSkills
- Client Relationship Building
- Resource referrals
- Policy Enforcement
- Customer Relations
- Cross-Functional Teamwork
- Microsoft Outlook, Word, and Excel
- Problem-Solving
- Decision-Making
- Exceptional interpersonal communication
Timeline
Client Service Manager
Sinyar Holding
2021.03 - Current
Corporate Presentation Specialist
POM Holding
2019.01 - 2021.02
Officer-Corporate Affairs, Events and Sponsorship
First Abu Dhabi Bank
2015.08 - 2018.12
Personal Assistant
First Gulf Bank
2008.11 - 2014.11
Personal Assistance
AWATCO Waterproofing Company
2007.05 - 2007.07
Personal Assistant and Travel Coordinator
PT. Apexindo Pratama Duta Drilling Company
2004.05 - 2004.07
Bachelor of Commerce -
St.Xaviers College
Masters in Media And Public Relations -
Madurai Kamraj University