ELDAKHAKHNY HOSSAM

• Communicating with customers, making outbound calls to potential customers, and following up on leads.

• Understanding customers' needs and identifying sales opportunities.

• Answering potential customers' questions and sending additional information per email.

• Keeping up with product and service information and updates.

• Creating and maintaining a database of current and potential customers.

• Upselling products and services.

• Researching and qualifying new leads.

• Closing sales and achieving sales targets.

• Answer and respond to telephone inquiries.

• Resolve customers’ concerns and answer customers’ questions to the best of my ability.

• Maintain a positive attitude and calmly respond to customers’ complaints.

• Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise.

• Prepare product and customer reports by gathering data collected during customer interactions.

• Responds to emails and phone calls from clients (customers and vendors) regarding their inquiries.

• Interaction with customers & brokers for inbound shipments held in customs.