Venkatesh Mamidala
House Keeping Supervisor
Dubai
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Housekeeping Supervisor
Taj Exotica Resorts & Spa
Dubai
05.2022 - Current
- Adhered to safety protocols by enforcing proper equipment usage.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
Housekeeping Supervisor
Oaks IBN Battuta Gate Hotel
Dubai
03.2021 - 04.2022
- Holding meetings with housekeeping staff to discuss their job functions
- Listening to understanding and clarifying guest concerns
- Inspecting the cleaning and servicing of guest rooms and public area
- Approaching guest in an attentive, friendly, courteous and service-oriented manner
- Making sure that all guest rooms have appropriate supplies and linen in them
- Maintaining guest confidentiality at all times
- Ensuring that rooms and bathroom are cleaned on a daily basis
- Inspecting guestrooms and guest area
- Supervising the disposal of trash and waste
- Directing housekeeping staff to ensure a high standard of cleanliness in all public areas
- Delegating work to meet business Objective and goals
- Maintaining a high standard of personal appearance and grooming
- Training up new housekeeping staff
- Maintaining an inventory of guest room and housekeeping supplies
- Complying with all health and safety standard
- Provides helpful friendly prompt and personalized to our guest
- Ensure guest requirement and request are promptly and efficient responded to achieve guest satisfaction
- Takes complete responsibility and proper utilization of the resource
- Responsible for maintaining records pertaining of the section.
Housekeeping, Desk coordinator
Rixos Premium Sadiyard Island
Abu Dhabi
12.2019 - 02.2021
- Desk Co-ordinate
- Handle the In-house and Guest Telephone console with ensuring about politeness and proper manner while speaking on call
- Handle guest room quires, engineering job order and transfer the message to the respective department or person
- Keep track about the location of all the department managers’ supervisors and room attendant and public area attendant
- Follow up with the department or person about the work which you have given to them
- Make evening report for the evening shift staff
- While distributing master keys or floor keys make sure it should be recorded
- Always coordinate with front office department
- Prepare the monthly duty roaster for all staff as per monthly book and reservations
- Keep the all records and update as per date
- Maintaining guest satisfaction and ensuring professionalism towards guest
- Check with all supervisor reports rooms are cleaned or any kind of handover at end of the day
- Conscientious and correct execution of the manager’s instructions
- Need to order the items, which is necessary as per the required
- Need to look staff requirement, arrangement and payrolls (Like clear the off, PH ETC...)
- Update the All Housekeeping Reports
- Make the allocation
- Update the All the time
Housekeeping Associate
Rixos Premium Sadiyard Island
Abu Dhabi
10.2018 - 11.2019
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Changed bed linens and collected soiled linens for cleaning.
- Rotated linens in storerooms and replenished when supplies ran low.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Housekeeping Associate
Sofitel Dubai the Palm Resort and Spa
Dubai
07.2017 - 06.2018
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Housekeeping Associate, Room attendant
Courtyard by Marriot and Fairfield by Marriott Hotel
Bengaluru
01.2016 - 06.2017
- Clean guest room properly, refill all the supplies and amenities as per standards
- Maintain the and out time of guest room on attendant register
- Check the guest Occupancy in room and make a report the send back to the department
- Worm wish the guest by name if he is inside the room and make sure he is comfortable with the hotel and their service and give evening service (2nd service ) to all allotted room as per standard
- Actively attend all kind of training held in the department .Like chemical hotel standards fire prevention Etc
- Take the guest feedback all the time if guest is available and follow the guest preference.
Hyderabad Marriott Hotel & Convention Centre
02.2012 - 08.2012
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
Post Graduate diploma - hotel management
Akhil hotel management academy
Intermediate -
Aditya Jr. College Board of Intermediate
Rajahmundry,Andhra Pradesh,India 07.2009 - 04.2011
SSC -
B.V.M School
Rajahmundry,andhra Pradesh,India 06.2001 - 04.2009
Skills
Fidelioundefined
Timeline
Housekeeping Supervisor
Taj Exotica Resorts & Spa
05.2022 - Current
Housekeeping Supervisor
Oaks IBN Battuta Gate Hotel
03.2021 - 04.2022
Housekeeping, Desk coordinator
Rixos Premium Sadiyard Island
12.2019 - 02.2021
Housekeeping Associate
Rixos Premium Sadiyard Island
10.2018 - 11.2019
Housekeeping Associate
Sofitel Dubai the Palm Resort and Spa
07.2017 - 06.2018
Housekeeping Associate, Room attendant
Courtyard by Marriot and Fairfield by Marriott Hotel
01.2016 - 06.2017
Hyderabad Marriott Hotel & Convention Centre
02.2012 - 08.2012
Intermediate -
Aditya Jr. College Board of Intermediate
07.2009 - 04.2011
SSC -
B.V.M School
06.2001 - 04.2009
Post Graduate diploma - hotel management
Akhil hotel management academy
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