Venkatesh Muthukamatchi
Dubai,UAE
Summary
Dedicated Soft services professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Soft services manager
Fakeeh University Hospital (ADNH)
Dubai, UAE
02.2023 - 08.2023
- Developing and implementing cleaning and disinfecting procedures to prevent the spread of infection and maintain a clean environment for patients ,staff ,and visitors
- Monitored health and safety measures for guaranteed compliance.
- Ensuring the compliance with all Relevant regulations,guidelines, and standards related to environmental services
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Designed and implemented training to further develop staff based on business goals.
- Managing the budget for environmental services and identifying cost saving opportunities
- Participating in emergency preparedness planning and response ,such as responding to infectious disease outbreaks
- Closely work with infection control team to implement the standards of hospital
- Monitoring the colour coding and extensive practices of housekeeping
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Soft Services Manager
kmc Hospital
Trichy, India
03.2021 - 03.2022
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Monitored health and safety measures for guaranteed compliance.
- Scheduling the preventive action plan, Kauvery Hospitals
- Promoting and enabling importing and exporting best practices to and from KMC
- Identify,make recommendations and lead the resolutions of systametic issues impacting and /or creating oppurtunities for effective implementation of team work
- Identify saving and improvement opportunities,or problems requiring innovation solution
- Implement and manage ongoing my performance program
- Competence development strategy and implementation.
Soft services Senior Executive
Changhi general Hospital
SINGAPORE, SINGAPORE
02.2019 - 01.2021
- Oversee and direct day to day operations
- Researched best practices and used them in all training programs
- Aligned new learning developments solutions with company's strategic goals.
- Aligned progress of multiple team projects with overarching company values, achieving agreed Key Performance Indicator targets.
Guest Relations Manager
PLA Residency
Trichy, India
09.2014 - 12.2018
- Delivering and development plans,and ensuring management is pushing for personal and professional improvement growth
- Maximise the performance of existing staff by regular feedback through regular meetings
- Driving a high performance culture to provide a better services for customer .
- Offered professional, efficient point-of-sale service to minimise queuing time and maximise customer satisfaction.
- Provided professional customer service, offering can-do attitude to all requests.
Assistant manager
Mannix residential college
Melbourne, Australia
06.2011 - 05.2014
Guest Service Executive
Racv hotels
Melbourne, Australia
03.2009 - 05.2011
Management Trainee
Hotel Femina
Trichy, India
02.2007 - 03.2008
Education
Advance Diploma Of Hospitality Management - Management
AOI Institute
Melbourne,Australia Bachelor's - Tourism and Hotel Management
MK University
Skills
- Extensive knowledge of performance management system
- Effective relationship management skills(collaboration,partnering)
- Good technical writing abilities
- Good knowledge of Adult learning theory and best practices
- Ability to work interdependently within a team
- Excellent documentation and time management skills
- Maintain professional demeanor in every level of communication,whether Interdepartment,customer,peer or leadership
- Achieving KPI bench mark
- Experience in handling Linen management,waste management,infection control
- Adhere to all confidentiality policies and procedures
- Demonstrated leadership in people management and facilitative skills
- Process improvement strategies and manage all aspect of practices
- Strategic planning and cost reduction and containment
- Demonstrate proficiency with computers and computer software
Languages
English
Fluent
Tamil
Native
Timeline
Soft services manager
Fakeeh University Hospital (ADNH)
02.2023 - 08.2023
Soft Services Manager
kmc Hospital
03.2021 - 03.2022
Soft services Senior Executive
Changhi general Hospital
02.2019 - 01.2021
Guest Relations Manager
PLA Residency
09.2014 - 12.2018
Assistant manager
Mannix residential college
06.2011 - 05.2014
Guest Service Executive
Racv hotels
03.2009 - 05.2011
Management Trainee
Hotel Femina
02.2007 - 03.2008
Advance Diploma Of Hospitality Management - Management
AOI Institute
Bachelor's - Tourism and Hotel Management
MK University
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