VENKATESH NAGARAJU
Dubai,DU
Summary
Dynamic leader and problem-solver with a track record of enhancing customer satisfaction at Convergent Global. Excelled in team management and customer relations, significantly exceeding KPIs. Skilled in inter-department collaboration and computer skills, adept at driving initiatives that improve service delivery and resolve complex technical issues. Customer support professional with strong track record in leading and optimizing team performance. Proven ability to improve customer satisfaction and streamline support processes. Known for collaborative approach and adaptability to changing needs, leveraging communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Support Team Lead
Convergent Global
04.2023 - 07.2024
- Actively participated in company-wide initiatives aimed at enhancing overall customer satisfaction across multiple touchpoints.
- Consistently exceeded established KPIs related to speed of resolution, customer satisfaction, and team performance.
- Managed a team of customer support representatives, ensuring consistent quality in service delivery.
- Implemented effective escalation procedures to promptly address urgent or complex customer concerns.
System Support Analyst
Prime Technological Services
10.2022 - 03.2023
- Effectively communicated complex technical concepts to non-technical staff members for better understanding of IT processes.
- Collaborated with cross-functional teams to implement system upgrades and enhancements seamlessly.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
System Analyst Trainee
Reliance Jio Infocomm
09.2019 - 08.2022
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
Education
Bachelor of Computer Applications - Computer Programming And Applications
Bangalore University
Bengaluru , India03-2019
Skills
- Team Management
- Escalation Handling
- Client Relationship Building
- Customer Relations
- Training and coaching
- Sales proficiency
- Customer Education
- Customer support plan development
- Customer Service
- Multitasking
- Computer Skills
- Customer service excellence
Timeline
Customer Support Team Lead
Convergent Global
04.2023 - 07.2024
System Support Analyst
Prime Technological Services
10.2022 - 03.2023
System Analyst Trainee
Reliance Jio Infocomm
09.2019 - 08.2022
Bachelor of Computer Applications - Computer Programming And Applications
Bangalore University
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