Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Venkatesh Vallinayagam

Manager - Global Key Client Management
Dubai

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


More than 15 years’ experience in the logistics & Liner sales & operations field and a qualified master’s degree in International Business. Seeking for a Senior position, Operations – Liner / Logistics - Export / Import Preferred Location: GULF, U.S. & U.K. PROFESSIONAL SYNOPSIS Customer oriented professional offering 15+ years’ experience in Sales, Marketing, Business Development, Exports / Imports and Logistics in Mumbai, India & Dubai; U.AE. Currently associated with Unifeeder FZCO Jebel Ali, Dubai as Head – Global Key Client Management. Proven skills in providing timely, Friendly and proactive service, meeting / exceeding expectations and providing service that sells. Consistently acquired/maintained loyal repeat business; adhered to operational, administrative and customer related procedures at all times; led/developed an efficient team and aimed at positioning a company for better exposure, marketability and profitability. Highly organized and efficient with strong knowledge of transportation, logistics planning, operations, pricing, sourcing / booking orders, preparing estimates and providing customer service and managing key accounts. Proven communication skills; made effective presentations and timely resolved issues/ problems of customers.

Overview

18
18
years of professional experience
7
7
years of post-secondary education
4
4
Languages

Work History

Manager - Global Key Client Management

Unifeeder ISC
Dubai
01.2019 - Current
  • Currently handling Global Key clients like Landmark Group, Gulf Polymers
  • Distribution, Dow Chemicals, Qatar Chemicals, Dubai Aluminium, Bahrain
  • Aluminium from Middle east, Nestle, Olam, IFFCO, DOLE from Asia region and
  • Vedanta, Reliance in India
  • Closely coordinating with the immediate management /
  • Decision making team of these clients
  • Handling tenders, RFQ’s – follow ups with Trade team and placing our Rates before the given deadline
  • Assisting in budgets – preparing annual reports and yearly comparisons, setting annual targets and rate sheets
  • Travel & visit personally in their location offices and maintain close relationship with these customers and ensure the support is retained and only developed further
  • Develop new areas of interest where we can serve as a strategical logistics solutions provider and enhance our business relationship through end to end service levels
  • Handling escalations, complaints from their consignee's and resolve in an amicable manner
  • Monitor the monthly support in terms of Teu's and the Gross retention levels
  • Monitor the invoice and collections of these customers
  • Commercial activities – rate fixture, monthly targets, negotiations, and special rate approvals to agency offices
  • Slot bookings and slot rate negotiations, rate approvals to agency offices and ensure loadings as per the slot bookings on vessels
  • Statistical Analysis and Market Study – obtaining port wise vessel loading reports and analysing reports weekly and monthly basis
  • Presenting reports and analysis in management meetings and alert agents on market conditions
  • Ensure smooth transactions between agency offices and claims team to report incidents.

Owner's Representative / General Manager

Avana Global Fzco - Transworld Group
04.2017 - 03.2019
  • Heading the Tehran location office in Iran, as a liner and owner's representative for
  • Avana Global in the local Partner's office called as Persian Hawk Shipping Services in
  • Iran
  • Involved in routine Admin and Business activities of the Agency and managing on behalf of the 3 partners
  • Coordinating with the principal office in Dubai on the day-to-day Agency activities like
  • Local Sales of containers and COC/SOC space of our vessels calling in Bandar abbas port
  • Reporting once in a month in Dubai headquarters of Transworld Group
  • Update the finance team on the overall monthly P&L statements of the Agency and Principals activities.

Branch Head

Transworld Shipping & Logistics - Transworld Group – Abu
03.2014 - 03.2017
  • Heading as liner representative for Avana Global in Abu Dhabi Region
  • Coordinating with the principal office in Dubai on the day-to-day Agency activities like
  • Local Sales of containers and COC/SOC space of our vessels calling in Khalifa port
  • Handling the weekly vessel clearance in Khlifa port and responsible to update on the load and discharge, manifest in ports and operations team in Principal office
  • Reporting Weekly in Dubai headquarters of Transworld Group
  • Update the finance team on the overall monthly P&L statements of the Agency and Principals activities
  • 4
  • Transworld Group of Companies, Jebel Ali / Dubai
  • Exports /Imports & Freight Forwarding Division

Business Development Manager

Transworld Shipping & Logistics
Dubai
03.2007 - 03.2014
  • Started as a customer service executive for coordination and documentation
  • Promoted to sales department to promote Balaji containers for exports to different destinations by meeting personally with International Exporters and Intenders
  • Achieved the target of 600+ Teu’s per month in Fcl, 60+ cbm in Lcl & 50+ Teu’s in forwarding Business in terms of volume and $ 15,000+ in terms of revenue per month
  • Shifted Project cargo in special equipment’s from Jebel Ali to Karachi recording a higher profit margin of 20% and provide ongoing business for the company
  • Responsibilities
  • Reporting directly to the Group CEO & ensure operational, administrative and customer related procedures are always adhered to
  • Reporting daily collections of cash / cheques of the Branch office to the Board in weekly review meetings
  • Monitoring the customer’s outstanding / payments with regular follow up and ensure timely collections
  • Coordinating with Top management, other location branch offices, Agents, Shipping lines and Customers on documentation, handling documentation process flow for individual activities
  • Providing good service levels to customers, maintaining relationship with all existing / prospective customers
  • Building customer relationship, identifying ways for better customer services, educate customers on Liner Processes
  • Handling/investigating customer queries, issues and problems; resolving internal and customer related issues amicably on a daily basis
  • Maintaining communication with existing customers to reaffirm commitment and learn the business
  • Taking necessary steps needed to avoid repeated complaints; providing after sales service; following up and take customers feedback on quarterly basis
  • Sourcing / booking orders timely, providing necessary information to customer and internally to operations, following plan of action
  • Preparing estimates and bids to meet specific customer’s needs
  • Ensuring Accounts department receives all rates data for billing customer for the various services provided
  • Coordinating with staff, peers, management & customers in a manner that seeks, encourages involvement, recognizes & values contributions
  • Active contacts with shipping partners to foresee, prevent, and solve logistics problems
  • Collaborating with other department to meet customer requirements, take advantage of opportunities and during shortages minimize negative impact on business
  • Carry out any other task as maybe authorized
  • Ensuring good housekeeping, cleanliness in the workplace and carry out operations in adherence to safety norms required in cargo handling.

Customer Service & Documentation Trainee, Executive

Mitsui O.S.K. Lines
Mumbai
08.2006 - 03.2007
  • Receive Bills of lading details from shippers and prepare B/l
  • Audit for accuracy of the B/l’s and send draft of the same to the customers
  • Releasing B/L’s to the customers without any mistake and issue it on time
  • Achieve the target of 50 – 60 B/l’s per day for U.S
  • Sectors
  • Update load list to the port and check for the loadings and shutouts,
  • Maintaining customer satisfaction by replying all their queries
  • Corresponding with M.O.L - U.S
  • Regarding vessel arrivals & delays if any
  • Maintain existing customers of the company by keeping close contact with them and ensuring they enjoy the highest service levels possible
  • Identified new customers and made them use company’s service thereby enhancing company’s export volumes and in turn its revenue
  • Communicated with principal offices all over the world and provided information on various profitable business opportunities that arises
  • (Business Leads)
  • Develop good relationship with customer service department and coordinate with them in updating customers on their shipping status.

Marketing executive

H.S.B.C. Bank
07.2004 - 02.2005
  • To generate sales to the credit cards division of the bank through cold calls
  • To collect the required documents from the customer for identification purpose
  • Achieve the target of 10 credit cards per day
  • To keep the track on the due payment of the customers every month and ensure to collect the same without any delay.

Data entry operator

N.E.S. Computer Institute
11.2003 - 08.2004
  • To feed details in acrobat software as per the details given without any spelling and manual errors for printing of school & College syllabus books
  • Achieve the target of 1500 pages in a week.

Education

Masters -

Institute of Chartered Shipping – (MICS)- ICS
Dubai, A.E.
06.2016 - Current

MBA - International Business

Welingkar Institute of Management Studies. (Distance Education

Post Graduate Diploma - Foreign Trade

World Trade Centre

Graduate - Business Management Studies, Commerce

Mumbai University, Bright High School & Junior College

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Bright High School & Junior College

Skills

KEY COMPETENCYundefined

Interests

Family

Travel

Food

Timeline

Manager - Global Key Client Management

Unifeeder ISC
01.2019 - Current

Owner's Representative / General Manager

Avana Global Fzco - Transworld Group
04.2017 - 03.2019

Masters -

Institute of Chartered Shipping – (MICS)- ICS
06.2016 - Current

Branch Head

Transworld Shipping & Logistics - Transworld Group – Abu
03.2014 - 03.2017

Business Development Manager

Transworld Shipping & Logistics
03.2007 - 03.2014

Customer Service & Documentation Trainee, Executive

Mitsui O.S.K. Lines
08.2006 - 03.2007

Marketing executive

H.S.B.C. Bank
07.2004 - 02.2005

Data entry operator

N.E.S. Computer Institute
11.2003 - 08.2004

MBA - International Business

Welingkar Institute of Management Studies. (Distance Education

Post Graduate Diploma - Foreign Trade

World Trade Centre

Graduate - Business Management Studies, Commerce

Mumbai University, Bright High School & Junior College

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Bright High School & Junior College

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Venkatesh VallinayagamManager - Global Key Client Management