Housekeeping Team Leader
Abu Dhabi National Hotels - Compass Group
ABUDHABI
01.2018 - 01.2021
- Supervised daily shift operations in the absence of the Housekeeping Manager.
- Ensured all housekeepers were following established safety procedures.
- Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
- Assigned tasks to housekeeping staff and monitored their performance.
- Inspected rooms and common areas, including stairways and lounges, for cleanliness.
- Adhered to standard operating procedures while monitoring guest satisfaction scores.
- Maintained records of room status, special requests, and issues reported by guests or other departments.
- Managed inventories of supplies such as linens, cleaning agents, and amenities.
- Coordinated with engineering department regarding maintenance needs in guest rooms and public areas.
- Developed work schedules for housekeeping staff according to occupancy levels.
- Conducted weekly meetings with housekeepers to discuss operational issues or concerns.
- Created written reports summarizing daily activities within the department.
- Responded promptly to customer complaints concerning cleanliness of hotel rooms or public areas.
- Organized linen closets ensuring that appropriate amounts are available for each area.
- Monitored quality control standards for laundering bedding and towels.
- Resolved conflicts between staff members in a professional manner.
- Performed general administrative duties such as filing documents or ordering supplies.
- Assisted with payroll processing by recording absences or overtime hours worked.