Housekeeping Team Leader Abu Dhabi National Hotels - Compass Group
ABUDHABI
01.2018 - 01.2021
Supervised daily shift operations in the absence of the Housekeeping Manager.
Ensured all housekeepers were following established safety procedures.
Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
Assigned tasks to housekeeping staff and monitored their performance.
Inspected rooms and common areas, including stairways and lounges, for cleanliness.
Adhered to standard operating procedures while monitoring guest satisfaction scores.
Maintained records of room status, special requests, and issues reported by guests or other departments.
Managed inventories of supplies such as linens, cleaning agents, and amenities.
Coordinated with engineering department regarding maintenance needs in guest rooms and public areas.
Developed work schedules for housekeeping staff according to occupancy levels.
Conducted weekly meetings with housekeepers to discuss operational issues or concerns.
Created written reports summarizing daily activities within the department.
Responded promptly to customer complaints concerning cleanliness of hotel rooms or public areas.
Organized linen closets ensuring that appropriate amounts are available for each area.
Monitored quality control standards for laundering bedding and towels.
Resolved conflicts between staff members in a professional manner.
Performed general administrative duties such as filing documents or ordering supplies.
Assisted with payroll processing by recording absences or overtime hours worked.
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