Vennessa Moulani
Dubai,UAE
Summary
Hardworking individual whom brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Overview
5
5
years of professional experience
Work History
Cleaner Supervisor
AGFM Contracting Company LLC
Dubai, UAE
08.2021 - Current
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Managed 14 employees, offering ongoing support and guidance.
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Increased contract renewals and referrals by building strong rapport with clients.
- Delivered constructive feedback to improve cleaning staff performance.
Restaurant Waitress
Chamba Plaza Restaurant
Douala, Cameroon
02.2019 - 06.2021
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Event Waitress
Buka Event LLC
Bamenda, Cameroon
05.2019 - 02.2021
- Recommended wine options to enhance guest experience, boosting wine sales by [Number]%.
- Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
- Delivered efficient food and beverage service for an average of 29+ VIP events, serving crowds of up to 75 guests.
- Maximised guest enjoyment by regularly following up with tables and responding to additional requests.
- Facilitated smooth running of events by accurately anticipating planning and staffing needs.
- Minimised send-backs, communicating directly with back-of-house staff to ensure correct understanding of orders.
Education
Diploma - Economics
University of Buena
Cameroon 06/2010 - 08/2013
Skills
- Staff supervision
- Health and safety compliance
- Client relations
- Operational support
Languages
English
Native
Timeline
Cleaner Supervisor
AGFM Contracting Company LLC
08.2021 - Current
Event Waitress
Buka Event LLC
05.2019 - 02.2021
Restaurant Waitress
Chamba Plaza Restaurant
02.2019 - 06.2021
Diploma - Economics
University of Buena
06/2010 - 08/2013
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