Venu Gopal
Dubai
Summary
Mobile: +971545344624 Dubai Investment Park 2, Dubai, UAE Accomplished IT Industry with a 12 Year background in L1 and L 2nd line IT support provision across public and private sector organizations as well extensive Infrastructure project experience with broad-ranging IT support experience. Coupled with a robust understanding of IT Infrastructure and environments within large organizations confidently deliver support solutions that ensure an optimal level of IT service performance and swift resolution of issues and queries. Highly Qualified with numerous Cisco and Microsoft certifications. I possess deep technical Knowledge across business systems including hardware, software, networking, and Change methodology.
Overview
12
12
years of professional experience
Work History
Administrator
APT Global Marine Service LLC
12.2020 - Current
- Undertaken - System Administration related solutions for various projects and operational needs
- Work with various vendors to quote, purchase, and acquire servers, storage, - Networking devices
- Maintained computer Software hardware systems
- Desktop PCs and laptops, and Workstations
- Installation & Configuration - Network printers & Scanner and their basic level of Printer Install new/refurbished servers, - Routers, switches, and backup equipment by standards and project/operational
- Requirements
- Develop, document, and maintain the installation and configuration
- Innovative and automated approaches for system administration tasks
- Experience - installation of Windows, configuration, technical troubleshooting support of server
- Failover - Hardware, operating systems, Microsoft application software And - Microsoft Outlook 2013,2016, Office 365 admin canter management and configuration, - Backup, Office365 Exchange online archive mail, and troubleshooting, Mimecast Email
- Gateway - Mail Setup Android and IOS Devices Peripherals, - Windows Server 2008,2012 R2,2016,2019 Windows Operating System 10,11, Basic Linux Mac
IT Administrator
Metallic Equipment Company
03.2018 - 11.2020
- Deploy OS patches and upgrades regularly and upgrade administrative tools and utilities
- Application logs and verifying the completion of scheduled jobs such as backups
- Perform daily
- Backup operations, ensuring all required file systems and system data are successfully backup
- Create, change, and delete user accounts per request for both Windows and environments
- Installation of Antivirus, Patches & Updates from the Backend side & front Implement and maintain
- Veeam Backup and Replication servers
- Work with Veeam Backup and Recovery Engineers - Disaster Recovery operations Manage, configure, and install new firmware on new/existing
- Working knowledge with firewall devices Fertigate, Sophos, Cyberoam
- Sophos & Cyberoam - VPN connection (Site to Site, SSL) Port forwarding Web Filtering & Site Block - Provided Remote support software Team viewer, any desk, Remote Desktop Connection
- Quick Assist - CCTV Cameras, Access Control, and Biometrics systems in Multiple locations are managed
- Manage Switches, Routers, wireless access points, and load balancers
- Document new and existing - Clients, network topology, and server layouts
- Windstream, Rack space) on the client's behalf - Services or troubleshooting issues
- Set up and configure new/existing clients on a cloud-based mail
- Filtering system schedule and managing client's backup drive rotations with Iron
- Mountain for offsite
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
- Attending calls and emails from end users, and troubleshooting technical issues, - Customer Support Telephonic
- Panasonic PABX Configuration, IP Phone - Configuration of Laptop and Desktop, Workstation for internal users and new joiners
- Telephonic
- Panasonic PABX Configuration IT Infrastructure Server Installation &
- Configuration - Hardware and Software Outlook configuration & troubleshooting, Data Backup IMAP, POP3 - G Suite (2013, 2016, 2019 & Office 365) Email Configure Android IOS Device
- Android, IOS, and Windows Phones
- Desktop, Laptop, Printer, Scanner
- Workstation - Add the computer to the domain user Create Active Directory Users and Group, User
- Permission - Network & Application Alert Escalating issues to Next Level Installation and version, - Configuration of Windows 7, Win8, Win 10, Mac ISO install and Updates The new - VMware Workstation Install and Configuring & Troubleshooting Install Windows - Servers, 2008, 2012, 2016, 2019, file servers, and Mapping Network Derive
- Share Folder - Active Directory, Group Policy & OU, - Daily Monitoring Veeam Backup & restore data Cloud backup and NAS Backup - Remote Desktop Tools
- (Remote Desktop Connection, Dyndns, Any desk, TeamViewer - Domain &Workgroup Networking, Install, and Configure Print Server
- RAID System
- Configuration - Sophos End Point & Ransomware Protection Antivirus Software installation new update - Local and Network Printer, Scan, Configuration, and Troubleshooting Network
- Connectivity - Redundancy and health check for Systems, Installing network printers& Network
- Vendors for timely resolutions hardware-Software Purchase related calls and Emails - Troubleshooting Browser issues (IE, Chrome, and Mozilla Firefox) Daily basis
- Configuring and Manage Firewall, Fortinet, Sophos & Cyberoam, LAN/WAN/TCP, DNS, DHCP
- VLAN - Configuring Network Troubleshooting, Access Points (Aruba, TP-Link, D-Link, Cisco
- Linksys, Ubiquiti Unif - IP Sec, SSL VPN Port forwarding Web Filtering & Site Block
- Installing and port enabling - HUB room inventory management for hardware and software taking the backup
- Restoration, repair, and recovery of the
- Pst
- Archive files and outlook Issues - Data Backup, Restoration, and Recovery Asset Management, IT Assists Documentation, - Takes ownership of any system failures
- Troubleshooting hardware and software, - Help desk support, and user training performing the clients' health checks
- Systems and keep track of the latest Software installation and troubleshooting Help
- Installing and Monitoring CCTV cameras and Biometrics Systems Access Multiple locations
- Imaging and reimaging (Acronis, Qnap) RAID System Configuration
IT Support Engineer
Centrino Computer Systems LLC, Emirates
03.2011 - 01.2018
- Attending calls and Mails from End Users, and Vendor and troubleshooting technical issues - Laptop and Desktop configuration for internal users and new joiners - Add the computer to the domain
- Hardware and Software - Outlook configuration & troubleshooting, Data backup (2003, 2007.2010,2013 & Office - Workstation imaging and reimaging (Acronis)Backup and Restore
- Active Directory Password reset, Domain User Create, User Permission - Monitoring Network & Application Alert, Escalating issues to Next Level - Installation and configuration of Windows 7, Win8, Win 10 - Install Windows Servers, 2008, 2012, 2016, Active Directory domain
- Handling Anti-Virus Software's installation updating and maintenance (Kaspersky, ESET
- Nod32 Protection - Local and Network Printer Configuration and Troubleshooting - Troubleshooting Browser issues (IE, Chrome, and Mozilla Firefox) - Daily basis redundancy and health checks for Systems, printers - Coordination with vendors for timely resolutions of hardware-related calls - Configuring and Install (Router, Wireless Access Point, Switch) - Installing and troubleshooting Software Hardware and LAN/WAN System Hardening - LAN port enabling from HUB room, Take ownership of any system failures
- Inventory management for hardware and software, Asset Management - Taking the backup, restoration, repair, and recovery of the
- Pst files and Outlook issues
- Troubleshooting of hardware and software, help desk support, and user training
- Performing the health check of all the client systems and keep in track of the latest
- Software installation and troubleshooting, Data backup, Restoration, and Recovery - Helpdesk support and user training
- New User Joining - CCTV Installation and Monitoring, DVR, NVR, Camera Online
- Mobile App Port Forwarding
Education
Bachelor of Computer Application BCA - Computer Engineering
Jaipur National University
India12.2022
Diploma - Computer Engineer
SSLC - undefined
Govt. of Kerala Board of Examination
Microsoft Certified Professional MCP ID#6056843 Certified - undefined
Cisco Certified Network Associate CCNA ID#CSCO11696634 Certified - undefined
2009
Completed Microsoft System Engineer (MCSE) - undefined
2008
Microsoft Certified Systems Administrator (MCSA MCP ID# 6056843 Certified - undefined
2008
Skills
- Software & Hardware - System Administration - Server Performance Management
- Network Administration - Firewall and IT Security Management - Lan / Wan
- Microsoft Office 365 - Windows Operating System - End Point Protection
- Active Directory - Group Policy Object - CCTV & Biometrics System
- OS
- Ransomware Endpoint Protection Antivirus Installing and maintenance (Trend Micro
- Sentinel One)
- Managing and configuring, Share Point, One Drive, and OneNote Restoring the data
- Creation and
- Management of Domain and a user account as well as assigning access rights and
- Permission
- Active Directory, Organisation Unit, Group Policy Objects, ADDS
- Working knowledge of Firewall, Fertigate, Sophos, Cyberoam
- DNS, DHCPTCP, IP Protocol, LAN/WAN/TCP/IP VLAN Configuration, Router, Wi-Fi Access
- Point
- Configuring Network Troubleshooting, Access Points (Aruba, TP-Link, D-Link, Cisco
- Linksys, Ubiquiti Unifi
- Basic Knowledge of Linux Operating System, Microsoft Cloud AZURE
- Online Meeting Apps, Microsoft Teams, Google Meet, Zoom Meeting, Skype Business
- Environments Perform daily system monitoring, verifying the integrity and availability
- Of all
- Hardware, server resources, systems, and key processes, Review systems and repair and
- Recover
- Hardware or software failures Routinely make on-site visits to install, remove/replace
- Failed
Timeline
Administrator
APT Global Marine Service LLC
12.2020 - Current
IT Administrator
Metallic Equipment Company
03.2018 - 11.2020
IT Support Engineer
Centrino Computer Systems LLC, Emirates
03.2011 - 01.2018
Bachelor of Computer Application BCA - Computer Engineering
Jaipur National University
Diploma - Computer Engineer
SSLC - undefined
Govt. of Kerala Board of Examination
Microsoft Certified Professional MCP ID#6056843 Certified - undefined
Cisco Certified Network Associate CCNA ID#CSCO11696634 Certified - undefined
Completed Microsoft System Engineer (MCSE) - undefined
Microsoft Certified Systems Administrator (MCSA MCP ID# 6056843 Certified - undefined
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