Vera Chicherina
Dubai,UAE
Summary
Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Restaurant Waitress
Hyatt Regency Creek
Dubai
11.2022 - Current
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Check the availability of tables because i also covered the role of hostess.
Receptionist
Corendon Hotel & resort
Antalya, Turkey
05.2021 - 10.2022
- Applied expertise in company products and services to answer questions.
- Operated fax machines, copy machines and other standard office equipment.
- Delivered front of house duties with warm and professional manner.
- Reduced waiting times through effective time and resource management.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Provided clerical support to company employees, including copying, faxing and file management.
Receptionist
City Hotel
Shymkent, Kazakhstan
02.2020 - 02.2021
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Kept reception area clean and neat to give visitors positive impression of the company.
Education
Diploma of Higher Education - Tourism
University of kazakhstan
KazakhstanSkills
- Menu knowledge
- Table service
- Interpersonal skills
- High-volume dining
- Professional and smart presentation
- Customer-service orientated
- Document control
- Customer and client relations
- Punctual
Languages
Russian
Native
English
Advanced
Turkish
Advanced
Spanish
Beginner
Timeline
Restaurant Waitress
Hyatt Regency Creek
11.2022 - Current
Receptionist
Corendon Hotel & resort
05.2021 - 10.2022
Receptionist
City Hotel
02.2020 - 02.2021
Diploma of Higher Education - Tourism
University of kazakhstan
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