Vera Ngun
Dubai
Summary
Results-oriented Guest Service Professional with a proven track record in exceptional customer service, conflict resolution, and team leadership. Expertise in implementing process improvements that enhance operational efficiency and guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Service Supervisor
Hyde Hotel Business Bay
10.2021 - Current
- Supervised daily operations to ensure exceptional guest experiences and service quality
- Trained and mentored staff on customer service protocols and operational procedures
- Resolved guest inquiries and complaints effectively to maintain satisfaction and loyalty
- Implemented process improvements that enhanced workflow efficiency and team performance
- Responded accurately to guest inquiries via emails, phone or face to face.
Customer Service Cashier
Dubai Parks And Resorts
01.2018 - 12.2021
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional service while addressing customer inquiries and concerns.
- Maintained clean and organized checkout areas to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
Retail Sales Associate Cashier
Landmark Group Holdings
07.2017 - 12.2018
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained accurate cash drawer, ensuring minimal discrepancies during shifts.
- Collaborated with team members to achieve daily sales targets through effective promotions.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Assisted in training new cashiers, improving team performance and consistency in customer service.
- Handled returns and exchanges with focus on customer satisfaction and policy adherence.
Education
Team Leadership And Development
ACCOR ACADEMY
Dubai, United Arab Emirates12-2024
High School Diploma -
COMPREHENSIVE HIGH SCHOOL
Bamenda, Cameroon07-2010
Skills
- Exceptional customer service
- Conflict resolution
- Client relationship management
- Teamwork and leadership
- Proficient in computer applications
- Operations management
- Results-driven
- Time management and attention to details
- Skilled in problem solving
- Strong interpersonal communication
- Adaptability
Accomplishments
- Supervised team of 36 staff members.
- Was nominated as supervisor of the quarter.
- Successfully maintained customer loyalty by getting instant feedbacks and effectively resolving any issues that arises.
Certification
Certified Trainees trainer
Team Leadership and Development.
Timeline
Guest Service Supervisor
Hyde Hotel Business Bay
10.2021 - Current
Customer Service Cashier
Dubai Parks And Resorts
01.2018 - 12.2021
Retail Sales Associate Cashier
Landmark Group Holdings
07.2017 - 12.2018
Team Leadership And Development
ACCOR ACADEMY
High School Diploma -
COMPREHENSIVE HIGH SCHOOL