Vereen Ngalia Tambakem
Al Nahda
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Sales and Service Expert
Transmed Overseas Inc
01.2021 - 11.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Managed a large portfolio of accounts, maintaining regular contact to assess ongoing needs and offer tailored solutions.
- Processed orders, service requests and applied information to customers.
- Handled calls promptly and with courteous professionalism.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
Customer Service Representative
Casinetto Trading LLC
03.2019 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Customer Service Executive
Dal Al Tmayez Tourism LLC
08.2017 - 03.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Described product and service details to customers to provide information on benefits and advantages.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Bachelor of Science - Management
University of Buea
Buea, Cameroon12-2012
Skills
- Organization
- Returns and exchanges
- Sales management
- Sales strategy innovation
- Hospitality and accommodation
- Customer service excellence
- Teamwork
- Problem-solving abilities
- Multitasking
- Time management abilities
- Effective communication
- Calm under pressure
Certification
- Certified Scrum Master
Languages
English
Advanced (C1)
Timeline
Customer Sales and Service Expert
Transmed Overseas Inc
01.2021 - 11.2024
Customer Service Representative
Casinetto Trading LLC
03.2019 - 01.2021
Customer Service Executive
Dal Al Tmayez Tourism LLC
08.2017 - 03.2019
- Certified Scrum Master
Bachelor of Science - Management
University of Buea
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