Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Manager
Vereen Ngalia Tambakem

Vereen Ngalia Tambakem

Al Nahda

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Sales and Service Expert

Transmed Overseas Inc
01.2021 - 11.2024
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
  • Managed a large portfolio of accounts, maintaining regular contact to assess ongoing needs and offer tailored solutions.
  • Processed orders, service requests and applied information to customers.
  • Handled calls promptly and with courteous professionalism.
  • Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
  • Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
  • Developed strong relationships with clients, fostering loyalty and repeat business for the company.

Customer Service Representative

Casinetto Trading LLC
03.2019 - 01.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.

Customer Service Executive

Dal Al Tmayez Tourism LLC
08.2017 - 03.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Bachelor of Science - Management

University of Buea
Buea, Cameroon
12-2012

Skills

  • Organization
  • Returns and exchanges
  • Sales management
  • Sales strategy innovation
  • Hospitality and accommodation
  • Customer service excellence
  • Teamwork
  • Problem-solving abilities
  • Multitasking
  • Time management abilities
  • Effective communication
  • Calm under pressure

Certification

  • Certified Scrum Master

Languages

English
Advanced (C1)

Timeline

Customer Sales and Service Expert

Transmed Overseas Inc
01.2021 - 11.2024

Customer Service Representative

Casinetto Trading LLC
03.2019 - 01.2021

Customer Service Executive

Dal Al Tmayez Tourism LLC
08.2017 - 03.2019

Bachelor of Science - Management

University of Buea

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Vereen Ngalia Tambakem