Vergel Olegario Lugtu
Abu Dhabi,UAE
Summary
Accomplished professional with extensive expertise in spirits, beer, and wine, complemented by strong mixology skills and a focus on presentation. Proficient in Microsoft Office and POS system operation, ensuring seamless service delivery. Demonstrates critical thinking and stress management abilities to enhance performance and resolve complaints effectively. Committed to maintaining high standards of alcohol service etiquette and food hygiene, while excelling in customer service and communication. Career goals include leveraging delegation skills to lead teams towards achieving exceptional service outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Bartender
Trader Vics - Beach Rotana Hotel
Abu Dhabi
12.2022 - 07.2025
- Company Overview: 5 Star
- Managed bar inventory, conducted stock takes, placed orders to maintain optimal supplies.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Oversaw bar operations during high-volume periods, maintaining composure and service standards.
- Managed a team of bartenders, fostering a collaborative environment to enhance service quality.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Led by example, demonstrating exceptional mixology skills and customer service.
- Coordinated schedules for bartending staff, ensuring coverage during peak times.
- Maintained cleanliness and organization of the bar area, adhering to hygiene regulations.
- Invented new mocktails and cocktails based on trends and requests.
- Resolved customer complaints with diplomacy, maintaining a positive atmosphere.
- Designed innovative cocktail menus, incorporating seasonal ingredients and customer preferences.
- Implemented training programmes for new staff, focusing on cocktail preparation and customer service skills.
- Conducted inventory audits regularly, ordering stock efficiently to maintain optimal levels.
- Cultivated a friendly and welcoming atmosphere, resulting in a 30% increase in repeat customers.
- Collaborated with event planners to create bespoke drink menus for private functions.
- Implemented health and safety protocols, ensuring a safe environment for both staff and patrons.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Coordinated with kitchen staff to ensure timely delivery of food orders to bar patrons.
- Led promotional events and themed nights, driving footfall and enhancing the venue's profile.
- Monitored patron alcohol consumption, tactfully managing situations to prevent over-intoxication.
- Negotiated with suppliers to secure competitive prices for spirits and bar supplies.
- Kept abreast of industry trends and participated in workshops to enhance professional development.
- 5 Star
Head Bartender
Kuya Asian's Pub
Malta
04.2022 - 10.2022
Bartender/Officer-in-Charge
Crown Plaza Hotel
Abu Dhabi
01.2017 - 03.2022
- Company Overview: 5 Star
- 5 Star
Bartender
Sheraton Khalidiya Hotel
Abu Dhabi
05.2014 - 12.2016
- Company Overview: 5 Star
- 5 Star
Bartender
Bazaar Souk Madinat Jumeira Resort
Dubai
10.2009 - 08.2013
Senior Waiter
Thai Bistro Restaurant Dubai Marina Beach Resort & Spa
Dubai
07.2005 - 01.2009
Banquet Waiter
Traders Hotel (Shangri-La Edsa)
Manila
03.2004 - 12.2004
- Company Overview: 5 Star
- 5 Star
Banquet Attendant
Traders Hotel (Shangri-La Edsa)
Manila
03.2002 - 02.2004
- Company Overview: 5 Star
- 5 Star
Education
Bachelor of Science - Marine Transportation
Asian Institute of Marine Studies
Pasay City, Philippines04.1999
Skills
- Spirits, beer, and wine expertise
- Presentation focus
- Mixology skills
- Microsoft Office proficiency
- POS system operation
- Critical thinking
- Stress management
- Performance enhancement
- Alcohol service etiquette
- Complaint resolution
- Delegation skills
- Food hygiene certification
- Customer service and communication
Certification
- Comprehensive, Tailored Bartender Training (Alembic Liquid Education Experience)
- Bartending and Mixology Certificate
- Seminar for Basic Food Hygiene (Becker Food Safety)
- Executive technical consultant Trade Test and Training Center
- IHG Winning ways Cascade, 05/01/17
- IHG ALDP - Coach for Peak Performance, 04/01/15
- IHG Leading and Championing the Brand Experience, 10/01/14
- Etiquette and manner
- Star of the Month Winner, 06/01/13
- Colleague of the month, 09/01/12
Languages
English
Tagalog
Custom
Available upon request.
Timeline
Bartender
Trader Vics - Beach Rotana Hotel
12.2022 - 07.2025
Head Bartender
Kuya Asian's Pub
04.2022 - 10.2022
Bartender/Officer-in-Charge
Crown Plaza Hotel
01.2017 - 03.2022
Bartender
Sheraton Khalidiya Hotel
05.2014 - 12.2016
Bartender
Bazaar Souk Madinat Jumeira Resort
10.2009 - 08.2013
Senior Waiter
Thai Bistro Restaurant Dubai Marina Beach Resort & Spa
07.2005 - 01.2009
Banquet Waiter
Traders Hotel (Shangri-La Edsa)
03.2004 - 12.2004
Banquet Attendant
Traders Hotel (Shangri-La Edsa)
03.2002 - 02.2004
Bachelor of Science - Marine Transportation
Asian Institute of Marine Studies
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