Veronica Dager
Insurance - Travel Assistance
Dubai
Summary
Over 15 years of experience, it is my desire to continue growing professionally and personally in a serious organization. I own leadership skills and work under pressure. Experience in creating projects with a social focus, professional networking management and training in different areas of the insurance market. CEO of Travel Master Insurance offering our services to Travel Agencies, Hotels and Insurance Agents.
Overview
17
17
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Chief Executive Officer
TRAVEL MASTER INSURANCE
Dubai
01.2023 - Current
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Create Alliances with Travel Agencies, Hotels and Airlines to promote our services.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
Managing Director
GA BROKERS
Dubai
11.2022 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Negotiated new annual contracts and service agreements with agents, travel agencies and insurance companies.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Recruit new agents in the UAE Market and overseas.
Insurance Agent
GA BROKERS
Guayaquil
03.2015 - 11.2022
- Maintained high standards of customer service by building relationships with clients.
- Obtained underwriting approval by completing application for coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Sales Manager
GA TRAVEL ASSISTANCE
Miami
02.2017 - 01.2020
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with Travel Agencies, Hotels and existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Direct Sales Representative
COFACE
Guayaquil
01.2014 - 03.2015
- Met customers in homes and businesses to discuss and demonstrate products.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Wrote reports outlining activities and sales.
Senior Account Manager
AIG Metropolitana
Guayaquil
02.2011 - 12.2013
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Trained and coached sales team members.
- Met or exceeded sales goals by bringing in over new accounts and upselling deals to existing clients.
Account Manager
RIO GUAYAS Insurance Company
Guayaquil
03.2010 - 02.2011
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Liaised with marketing and sales teams to develop targeted campaigns.
Commercial Coordinator
LATINA Insurance Company
Guayaquil
10.2008 - 03.2010
- Scheduled project deadlines and monitored progress.
- Kept detailed records of project progress and financial needs.
- Presented proposals to supervisors covering all aspects of projects.
- Entered commercial data into Software.
Customer Service Executive
Hunter Carseg SA
Guayaquil
02.2006 - 09.2008
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Described product and service details to customers to provide information on benefits and advantages.
Education
High School Diploma -
Maria Auxiliadora High School
Guayaquil, Ecuador 03.2000 - 01.2006
Bachelor of Science - Business Administration
Excelsior College
Guayaquil, Ecuador 01.2007 - 01.2013
MBA - Business Administration And Management
Atlantis University
Miami, USA 02.2017 - 12.2018
Skills
Negotiation
Business Management
Relationship Management
Business alliances
Timeline
Chief Executive Officer
TRAVEL MASTER INSURANCE
01.2023 - Current
Managing Director
GA BROKERS
11.2022 - Current
Sales Manager
GA TRAVEL ASSISTANCE
02.2017 - 01.2020
MBA - Business Administration And Management
Atlantis University
02.2017 - 12.2018
Insurance Agent
GA BROKERS
03.2015 - 11.2022
Direct Sales Representative
COFACE
01.2014 - 03.2015
Senior Account Manager
AIG Metropolitana
02.2011 - 12.2013
Account Manager
RIO GUAYAS Insurance Company
03.2010 - 02.2011
Commercial Coordinator
LATINA Insurance Company
10.2008 - 03.2010
Bachelor of Science - Business Administration
Excelsior College
01.2007 - 01.2013
Customer Service Executive
Hunter Carseg SA
02.2006 - 09.2008
High School Diploma -
Maria Auxiliadora High School
03.2000 - 01.2006