Veronica Dmello
Ras Al Khaimah
Summary
Detail oriented Executive Assistant & HR Professional with 16 years experience in providing support to senior level management and handling human resource operations, employee relations, policy, processes, payroll management. Possess excellent interpersonal skills in building relationships with corporate executives, company employees, and external clients/vendors. Dependable and quick-learning team player with effective communication and organization skills ensuring efficient operations.
Overview
17
17
years of professional experience
Work History
Executive Assistant/Human Resources
Dierbergs
01.2003 - 11.2017
- Administrative support for President, 6 Vice Presidents, and 7 Junior Partners.
- Administrative support for Marketing Team and 70+ clinic directors & supervisors.
- Human Resources Support ~ Administrative Recruiter/ Ad writer & poster, review all incoming resumes.
- Maintain Personnel Files, Assist with Payroll.
- Continuing Education coordinator, on site facilitator, CEU approvals, provider renewals.
- Student Internship Program Coordinator ~ Recruit, interview, and place students in internship positions.
- Review resumes and interview candidates for all non-clinical positions.
- Maintain all personnel records.
- Graphic Design for all books of business & specific needs of individual clinics.
- Develop corporate relations.
- Market research for potential future clinic sites & area competitors.
- Assist Compliance Officer on regulation updates for Medicare, HIPAA, HiTech, Vendors, etc.
- Maintain vendor contracts, Business Associate Agreements, insurance certificates & bonds.
- Design/maintain company website, Google Analytics, maintain web optimization.
- Supervisor for floating clinician staff.
- Coordinate company staff meetings, outings and charitable activities & secure donations.
- Prepare PowerPoint & Multi-Media Presentations.
- Schedule appointments, travel arrangements for employees and guests, maintain calendars.
- Generate and maintain reports.
- Liaison between employees and management to resolve concerns and needs.
- Financial Analyst for all patient accounts requesting financial assistance.
- Assisted with all MVA patient accounts.
- Investigated Insurance Denials.
- Requested secondary insurance and work comp payments.
- Gaylord Entertainment Center Suite Coordinator & Hostess.
- Credentialed clinicians.
- Created incentive programs for employees.
- Designed Employee Benefit Marketing Package.
- Conducted new employee orientation.
Human Resources Assistant
Smith Seckman Reid, Inc
01.2001 - 01.2003
- Reviewed all incoming resumes and revised/updated resume database.
- Created a user-friendly web database to reflect employee's training hours.
- Coordinated company outings and charitable activities - received JDRF Outstanding Captain and Best Company Theme Awards.
- Researched hospitals history (reviewed claims, court cases, regulatory agency reports, etc.).
- Working knowledge of OSHA, JCAHO, HCFA, HIPAA, CMS websites.
- Prepared legal documents for court cases.
- Liaison between employees and management to resolve concerns and needs.
- Created incentive programs for employees.
- Wrote news articles to be posted in newsletters and company website.
- Made revisions to New Employee Manual and put it online.
- Designed Company Emergency Action Pan and put it online.
- Designed Employee Benefit Marketing Package.
- Created Affirmative Action reporting.
- Answered, updated and trained employees on Inter-Tel COM1 PC Console Switchboard.
- Trained new administrative assistants in job duties.
- Scheduled appointments, travel arrangements.
- Created and mailed letters.
Claims Information Services Regional Coordinator
Zurich North America
01.2001
- Assisted San Francisco, Minneapolis, Detroit and Seattle construction offices in administrative functions associated with middle and large market construction accounts.
- Established a working knowledge on Auto, Property, Crime General Liability, Workers' Compensation and Umbrella insurance policies.
- Developed site structure specific to the needs of clients/brokers to code claims more efficiently.
- Created and updated client accounts.
- Assisted clients with account claim information.
- Created business object reports to provide better customer service.
- Oversaw and corrected coding errors Prior to this position I served as a file clerk on a PRN basis from 1995-2000.
Executive Secretary, Building Coordinator, Substitute Teacher
Man Power Temporary Agency @ Park School
01.2001
- Administrative support for principal and staff.
- Solved student transportation issues that had been ongoing since the school's inception.
- Provided work/study environment for students to learn and perfect administrative skills.
- Worked with other staff members to develop marketing tools to promote Park's alternative education program.
Education
Bachelor of Science - Math & Science
Grand Valley State University
Allendale, MISkills
- Microsoft Office
- Adobe Creative Suite 6
- Dream Weaver
- Dunn & Bradstreet
- Equifax
- IMPACT
- Lotus Notes
- Medical Manager
- Pinnacle Plus Multi Media
- Raintree
- RMT
- Word Press
Interests
Enrolled students, created/updated student accounts, and conducted campus tours
*Substitute teacher for language arts, government, health, mathematics, and physical education
Work history prior to 2001 is available upon request.
Skills
administrative skills, Administrative, administrative functions, Administrative support, Adobe Creative Suite 6, Dream Weaver, Ad, Schedule appointments, agency, bonds, CMS, COM1, contracts, client, clients, customer service, database, financial, Financial Analyst, Google Analytics, Graphic Design, Human Resources, Insurance, legal documents, letters, Lotus Notes, Market research, marketing, market, Medical Manager, meetings, Microsoft Office, PowerPoint, 2000, Word, Multi-Media Presentations, newsletters, optimization, Payroll, Personnel, policies, Press, coding, Recruiter, reporting, San, Supervisor, Switchboard, transportation, travel arrangements, website, websites, writer, articles
Additional Information
- Enrolled students, created/updated student accounts, and conducted campus tours *Substitute teacher for language arts, government, health, mathematics, and physical education Work history prior to 2001 is available upon request.
Timeline
Executive Assistant/Human Resources
Dierbergs
01.2003 - 11.2017
Human Resources Assistant
Smith Seckman Reid, Inc
01.2001 - 01.2003
Claims Information Services Regional Coordinator
Zurich North America
01.2001
Executive Secretary, Building Coordinator, Substitute Teacher
Man Power Temporary Agency @ Park School
01.2001
Bachelor of Science - Math & Science
Grand Valley State University
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