Microsoft office word &Excel
VERONICA NANKABIRWA
Housekeeping Attendant
Dubai
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Housekeeper
Private Home
Dubai
05.2022 - Current
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Completed laundry services with special attention to care instructions for hand-washing.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated electronic backpack vacuums and floor sweepers.
- Vacuumed rugs and carpeted areas.
- Dusted picture frames and wall hangings with cloth.
Housekeeping Attendant
Justlife Cleaning Company Dubai
Dubai
01.2019 - 11.2021
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
Executive Housekeeper
Volcanoes Safaris Lodges
Kampala
02.2017 - 01.2019
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Kept building entryway glass clean and polished for professional presentation.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Used Microsoft Word and other software tools to create documents and other communications.
Room Attendant/Supervisor
Sheraton Kampala Hotel
Kampala
07.2015 - 12.2017
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Kept building entryway glass clean and polished for professional presentation.
- Responded to guest requests for assistance, toiletries and personal care items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Replenished guest room water glasses, toiletries and paper products.
- Maintained inventory of items that were placed in each guest room.
Education
Bachelor's in Tourism & Hotel Management - Tourism And Hotel Management
MUTEESA 1 ROYAL UNIVERSITY
Kampala Uganda 02.2011 - 06.2015
Certificate In Catering & Hotel Management - Hotel Management
Nile Vocation Institute
Jinja-Uganda 06.2010 - 12.2010
Skills
Cleaning bathrooms
Folding clean laundry
Residential cleaning
Cleaning techniques
Ordering cleaning supplies
Vacuuming and sweeping
Housekeeping
Fluent in English
Vacuuming
Hazardous chemical training
Micro soft office
Software
Managerial Skills
Organizational skills
Certification
Hotel management Training - 3 months
Timeline
Housekeeper
Private Home
05.2022 - Current
Housekeeping Attendant
Justlife Cleaning Company Dubai
01.2019 - 11.2021
Executive Housekeeper
Volcanoes Safaris Lodges
02.2017 - 01.2019
Room Attendant/Supervisor
Sheraton Kampala Hotel
07.2015 - 12.2017
Bachelor's in Tourism & Hotel Management - Tourism And Hotel Management
MUTEESA 1 ROYAL UNIVERSITY
02.2011 - 06.2015
Certificate In Catering & Hotel Management - Hotel Management
Nile Vocation Institute
06.2010 - 12.2010