Microsoft office word &Excel
VERONICA NANKABIRWA
Housekeeping Attendant
Dubai
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Housekeeper
Private Home
Dubai
05.2022 - Current
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Completed laundry services with special attention to care instructions for hand-washing.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated electronic backpack vacuums and floor sweepers.
- Vacuumed rugs and carpeted areas.
- Dusted picture frames and wall hangings with cloth.
Housekeeping Attendant
Justlife Cleaning Company Dubai
Dubai
01.2019 - 11.2021
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
Executive Housekeeper
Volcanoes Safaris Lodges
Kampala
02.2017 - 01.2019
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Kept building entryway glass clean and polished for professional presentation.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Used Microsoft Word and other software tools to create documents and other communications.
Room Attendant/Supervisor
Sheraton Kampala Hotel
Kampala
07.2015 - 12.2017
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Kept building entryway glass clean and polished for professional presentation.
- Responded to guest requests for assistance, toiletries and personal care items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Replenished guest room water glasses, toiletries and paper products.
- Maintained inventory of items that were placed in each guest room.
Education
Bachelor's in Tourism & Hotel Management - Tourism And Hotel Management
MUTEESA 1 ROYAL UNIVERSITY
Kampala Uganda 02.2011 - 06.2015
Certificate In Catering & Hotel Management - Hotel Management
Nile Vocation Institute
Jinja-Uganda 06.2010 - 12.2010
Skills
Cleaning bathrooms
Software
Managerial Skills
Organizational skills
Certification
Hotel management Training - 3 months
Timeline
Housekeeper
Private Home
05.2022 - Current
Housekeeping Attendant
Justlife Cleaning Company Dubai
01.2019 - 11.2021
Executive Housekeeper
Volcanoes Safaris Lodges
02.2017 - 01.2019
Room Attendant/Supervisor
Sheraton Kampala Hotel
07.2015 - 12.2017
Bachelor's in Tourism & Hotel Management - Tourism And Hotel Management
MUTEESA 1 ROYAL UNIVERSITY
02.2011 - 06.2015
Certificate In Catering & Hotel Management - Hotel Management
Nile Vocation Institute
06.2010 - 12.2010
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