Vibhakar Subhash

Key Responsibilities

• Managed end-to-end processing of corporate and bancassurance claims (Death, Disability, Critical Illness, Job loss, Microfinance, Pay Continuation, Hospital Care).
• Conducted detailed claim assessments, investigations, and initial underwriting based on policy and Takaful guidelines.
• Coordinated with Reinsurers for assessments, approvals, observations, and monthly claim notifications.
• Liaised with brokers, fronting partners, clients, and beneficiaries to ensure complete documentation and smooth claim handling.
• Handling client queries, complaints, and issue resolution to maintain customer satisfaction and service quality.
• Prepared quarterly/annual bordereaux and outstanding claim reports for Reinsurers and management.
• Reviewed claim assessments from junior staff and provided training and workflow guidance.
• Managed escalated client queries and coordinated with Finance for timely settlement release.

Key Responsibilities

• Complete a detailed investigation on each claim in a timely manner and fully document the file with pertinent information.

• Maintain consistent contact with involved parties to keep all informed of claim progress

• Maintain a diary system that assures that each assigned claim will receive necessary ongoing attention.

• Handling client quires complains and problem resolving.