Vibhor Tiwari
Dubai,UAE
Summary
Dynamic and results-driven professional with a strong foundation in customer relationship management and hospitality sales. Demonstrates exceptional skills in leadership, team coordination, and operational excellence, ensuring service standards compliance and effective event management. Adept at problem-solving, critical thinking, and negotiation, with a proven ability to work under pressure while maintaining flexibility and adaptability. Committed to continuous learning and teamwork. Ready to use and Develop Communication, Leadership, And Problem Solving skills in Real Estate Industry .
Overview
11
11
years of professional experience
2024
2024
years of post-secondary education
Work history
Assistant food and beverage manager
Marella Cruise
06.2017 - 09.2024
- Delivered first-class service to international guests, particularly British clientele across Europe and the Caribbean.
- Actively promoted onboard packages, excursions, and specialty dining, contributing to increased sales revenue.
- Built rapport with guests to enhance satisfaction and encourage repeat purchases.
- Handled store requisitions and ensured adherence to service quality standards.
- Achieved positive guest experiences with effective communication skills.
Food and beverage supervisor
Hotel Taj Lands End
Mumbai
04.2017 - 08.2017
- Managed VIP guest experiences in Taj Chambers, an exclusive club for global achievers.
- Promoted premium wines and personalized dining experiences, supporting revenue targets.
- Coordinated with banquet sales teams for guest preferences during corporate events and meetings.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
Food and beverage assistant
Hotel Trident BKC (Oberoi)
Mumbai
01.2014 - 01.2016
- Served in high-end specialty restaurants, engaging guests to recommend menu items and increase average spend.
- Managed room dining services and VIP lounge hospitality, focusing on personalized guest interactions.
- Supported hotel sales initiatives through consistent upselling and client engagement.
Education
Bachelor of Science - Hospitality
International Institute Of Hotel Management
New Delhi, India 05.2001 - 04.2014
Higher Secondary Education -
Scholars Home
Dehradun , India Skills
- Customer Relationship Management
- MS Office Word
- Microsoft PowerPoint
- Leadership
- Hospitality Sales & Upselling
- Problem Solving & Critical Thinking
- Team Coordination & Leadership
- Operational Excellence
- Service Standards Compliance
- Event & Guest Management
- Effective Communication & Negotiation
- Flexibility and Adaptability
- Ability to Work under Pressure
- Fast Learner & Teamwork
Languages
English
Fluent
Hindi
Native
Personal Information
- Date of birth: 08/09/94
- Nationality: Indian
- Marital status: Single
Custom
- Singing
- Socializing
- Playing Cricket
- Travelling
Timeline
Assistant food and beverage manager
Marella Cruise
06.2017 - 09.2024
Food and beverage supervisor
Hotel Taj Lands End
04.2017 - 08.2017
Food and beverage assistant
Hotel Trident BKC (Oberoi)
01.2014 - 01.2016
Bachelor of Science - Hospitality
International Institute Of Hotel Management
05.2001 - 04.2014
Higher Secondary Education -
Scholars Home
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