Vicky Thapa
Dubai,uae
Summary
Highly skilled professional with extensive expertise in computer skills, customer service, and communication. Demonstrates exceptional teamwork, self-motivation, and attention to detail. Proficient in inventory control, equipment maintenance, and operational planning. Strong leadership skills with a focus on employee training and development. Committed to leveraging these competencies to drive organisational success and achieve career growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Recreation Team Leader
Marriott Hotel & Executive Apartment
Dubai
05.2022 - 03.2025
- Giving daily morning briefing to all colleagues.
- Updating them for daily occupancy, events, VVIP and VIP arrival and in house Guest in Hotel and upcoming events.
- To check all areas; sauna, pool area, gym and kids club area.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Implemented new working methods which improved overall efficiency of team operations.
- Coordinated daily tasks, ensuring smooth workflow within team.
- Pool area - to check daily water temperature of pool area and jacuzzi.
- To inspect /pool safety equipment and report any damages or faults.
- Oversee cleanliness and sanitation of premises and ensure that any waste materials is properly disposed.
- Implement daily, weekly, monthly cleaning and maintenance checklist for all relevant employees and ensure it is acted upon
- Ensure that Guest adhere to all Recreation rules and regulations
- Responsible for preparing weekly duty roster or duty schedule
- Explain basic and giving training to staff for FIRST AID
- Reporting daily operations to Head of Department.
- Providing First Aid and assisting emergencies. Have knowledge in Spa and assisting as Spa Receptionist.
- Have knowledge in Gym equipments.
- Providing training to Recreation staff.
- Provides Recreation checklists for safety environment to use for guests.
- Handling Guests complaints.
- To manage Pool Operations and Recreation Lifeguards, Pool attendants, assisting Kids Club and Spa operations.
- To manage Recreation activity program.
- Have knowledge in First Aid and CPR.
Pool lifeguard
Marriott Hotel and Executive Apartment
dubai
01.2017 - 04.2022
- Provided first aid and emergency care for injuries, demonstrating prompt and efficient response.
- Kept accurate record logs of incidents and accidents at pool premises.
- Enforced strict adherence to health and safety protocols, ensuring safe swimming conditions.
- Organised fun recreational activities for guests whilst maintaining safe environment.
- Inspected lifesaving equipment regularly, ensuring readiness for duty at all times.
- Taught basic swim strokes to beginners, promoting interest in swimming activities.
- Ensured safety of pool users by implementing and enforcing pool rules and regulations.
- Responded swiftly to emergencies, contributing to overall safety of facility.
- Maintained clean swimming area, resulting in healthy environment for swimmers.
- Monitored water quality with regular testing, ensuring it met health standards.
- Implemented emergency procedures effectively during crisis situations.
- Administered CPR promptly when required, saving lives in dire situations.
- Conducted regular inspections of pool area to prevent potential hazards.
- Assisted in opening and closing facilities and monitoring security of premises.
- Offered flexible schedule from early starts to weekend shifts.
- Performed successful pool rescues, remaining calm and effective under pressure.
- Collaborated with team to achieve full pool coverage and cleaning procedures.
- Set up pool equipment, supervising patrons to avoid misuse, damage and injury.
- Minimised accidents by sharing health and safety awareness.
- Provided clear and concise instructions to patrons regarding safety protocols.
- Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
- Opened or closed pool daily depending on schedule and hours.
- Organised fun recreational activities for guests whilst maintaining a safe environment.
Lifeguard
SAVOY GROUP of HOTELS
Dubai
07.2014 - 01.2017
- Company Overview: Dubai, UAE
- Supervises swimming activities at the pool facility and ensures that policies, guidelines and safety procedures are followed
- To warn swimmers of improper activities or danger and enforces pool regulations and water safety policies
- Evaluates condition for safety and emergency action plan if its required
- Instruct or assists training for the Guest for swimming class
- Dubai, UAE
Housekeeping Attendant
SAVOY GROUP OF HOTELS
Dubai
12.2013 - 06.2014
- Company Overview: Dubai, UAE
- Greetings Guest and responding for their request and questions
- Checking room for technical or safety issues and reporting maintenance
- Changing sheets, pillow case, towels, condiments needed in room
- To make sure that all Guest request are given
- To check and prepare traces
- Make sure that all rooms allocate to task are done
- Report immediately to supervisor or coordinator if any discrepancy, sleepout, checkout rooms
- Handover any found item to coordinator especially valuable items, non valuable, and alcohol
- Dubai, UAE
Education
High School Diploma - Commerce
Sgrr Public School
DehradunSkills
- Computer skills
- Customer Service
- Communication Skills
- Teamwork
- Self motivating
- Attention For Details
- Inventory control
- Equipment Maintenance
- Leadership skills
- Operational planning
- Employee training and development
Personal Information
- Date of birth: 03/18/94
- Gender: Male
- Nationality: India
- Marital status: Single
Languages
English
Fluent
Hindi
Fluent
Nepali
Fluent
Affiliations
- trekking
- music
Certification
I have lifeguard license
I have CPR and First aid certificate
Timeline
Recreation Team Leader
Marriott Hotel & Executive Apartment
05.2022 - 03.2025
Pool lifeguard
Marriott Hotel and Executive Apartment
01.2017 - 04.2022
Lifeguard
SAVOY GROUP of HOTELS
07.2014 - 01.2017
Housekeeping Attendant
SAVOY GROUP OF HOTELS
12.2013 - 06.2014
High School Diploma - Commerce
Sgrr Public School
Similar Profiles
Kailas MadbhagatKailas Madbhagat
Chef De Cuisine at Marriott Executive ApartmentChef De Cuisine at Marriott Executive Apartment
Gourish ParavayyanavarGourish Paravayyanavar
Job Training at Marriott executive Apartment, HyderabadJob Training at Marriott executive Apartment, Hyderabad
EPHRAIM UDOYEEPHRAIM UDOYE
Loss Prevention Officer at Marriott Hotel and Executive Apartments, Al JaddafLoss Prevention Officer at Marriott Hotel and Executive Apartments, Al Jaddaf