VICTOR ANANTH S
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in strategic planning, operation monitoring, and database administration. Demonstrated proficiency in inventory control, customer service, and management. Adept at service planning, service documentation, and after-sales support. Skilled in digital marketing with a strong focus on problem-solving abilities. Committed to leveraging skills to drive organisational success and enhance operational efficiency.
Customer-oriented, strategic-thinking and meticulous sales professional with over 13 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise on expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Effective at identifying customer needs to deliver solutions. Tactical team builder and energetic strategic planner seeking to leverage an effective background into Manager role with dynamic organisation.
Overview
13
13
years of professional experience
Work History
Business Development Manager (Air Compressor)
Qualtrec Solutions Machinery Trading LLC
Dubai, UAE
01.2025 - Current
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Identified market trends, resulting in enhanced product offerings.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Identified different areas to evaluate potential impact of new research findings for maximum ROI.
Assistant Service Manager (Air Compressor)
Kaeser- Bhatia Brothers FZE
Dubai
01.2023 - 12.2024
- Managed daily operations of service department including scheduling, staffing, invoicing, and parts ordering
- Developed processes for tracking warranty claims and ensuring timely payment from vendors
- Conducted regular meetings with staff members to review progress toward achieving goals
- Conducted monthly meetings to create business plans to drive successful monthly business
- Generated customer service reports and documentation for management
Deputy Manager- Sales & Service (Air Compressor)
ELGI- Jay Hari Enterprises
Madurai, Tamilnadu
08.2019 - 05.2023
- Managing the sales of parts, service, and customer annual service/maintenance contracts for air compressors
- To develop & install parts and service marketing activities, go to market strategies and customer support package for each new installation
- This includes recommended parts stocking, annual service contracts, menu-priced repairs, and re-man programmers
- Provide data and feedback to the ELGI parts product and inventory management team on parts competitors, general and specific market prices, parts availability, and parts requirements (old and new) to assist in fine-tuning the inventory stocking profile
- Manage and advise on the provision of credit facilities for new and existing customers and monitor the collection of receivables for parts and services
- Carry out prospecting and conversion activity for existing customers & not using Elgi parts & services
- Provide up-to-date competitive data from the field on existing and competitor installations through customer mapping to develop and enhance the Elgi database in CRM Portals
- To provide an accurate monthly and quarterly forecasts of parts and labor sales
Service Manager (Pneumatic Tools and Air compressor)
Chicago Pneumatic- Integrated Agencies
Trichy, Tamilnadu
02.2017 - 07.2019
- Communicated with customers in person and by phone to promote issue resolution and good customer service
- Managed a team of 10+ employees to provide high-quality service delivery
- Monitored inventory levels and ensured adequate stock was available for customers' needs
- Implemented corrective plans to improve customer service experience
- Negotiated contracts with suppliers and vendors for better pricing and quality assurance measures
- Reviewed monthly financial results with partners to identify opportunities to improve profitability
Senior Service Engineer (Air Compressor)
ELGI- Srinivasa Enterprises
Trichy, Tamilnadu
10.2014 - 01.2017
- Provided on-site customer service in response to escalated hardware and software problems
- Developed detailed documentation for repair processes to ensure standardization and accuracy
- Monitored system performance metrics and identified potential issues before they become major problems
- Conducted remote support sessions using various virtual environments to diagnose and troubleshoot technical problems
Trainee Electrical Engineer
Dalmia Cement Bharat Ltd
Trichy, Tamil
10.2013 - 09.2014
- Collaborated with other departments to ensure compliance with regulations concerning the use of electricity in the workplace
- Created detailed designs for electrical systems, including wiring diagrams and schematics
- Provided support in developing safety protocols for hazardous areas where high voltage is present
- Prepared written reports documenting project progress, results of tests performed, and any recommendations for future improvements
- Inspected new installations and retrofits to verify they meet all applicable codes and standards
- Maintained accurate records of all testing results and modifications made to existing systems
Electrical Supervisor
Annai Electrical 'A' Grade Contract
Trichy, Tamilnadu
07.2012 - 07.2013
- Assisted with troubleshooting and repairs of electrical systems and components
- Provided technical support to colleagues on engineering related issues
- Developed electrical schematics and diagrams for various projects
- Created technical documentation including user manuals, datasheets, and reports
- Troubleshooted complex problems involving hardware and software integration issues
- Designed and tested electrical equipment, circuits, and components to ensure proper functioning
- Inspected installations and performed preventive maintenance activities as required
Education
BE.EEE - Electrical and Electronics Engineering
Chettinad College of Engg & Tech
Tamilnadu- IndiaDEEE - Electrical and Electronics Engineering
Thanthai Roever Institute of Polytechnic College
Tamilnadu- India04.2009
Skills
- Problem-solving abilities
- Strategic planning
- Operation Monitoring
- Service planning
- Database Administration
- Inventory control
- Customer Service
- Management
- Service Documentation
- After-sales support
- Digital marketing
Languages
Tamil
Native
English
Fluent
Hindi
Beginner
Personal Information
- Date of birth: 04/10/90
- Nationality: INDIA
- Marital status: Married
- Visa status: Residence
Affiliations
- Painting, Singing song & Fishing.
Timeline
Business Development Manager (Air Compressor)
Qualtrec Solutions Machinery Trading LLC
01.2025 - Current
Assistant Service Manager (Air Compressor)
Kaeser- Bhatia Brothers FZE
01.2023 - 12.2024
Deputy Manager- Sales & Service (Air Compressor)
ELGI- Jay Hari Enterprises
08.2019 - 05.2023
Service Manager (Pneumatic Tools and Air compressor)
Chicago Pneumatic- Integrated Agencies
02.2017 - 07.2019
Senior Service Engineer (Air Compressor)
ELGI- Srinivasa Enterprises
10.2014 - 01.2017
Trainee Electrical Engineer
Dalmia Cement Bharat Ltd
10.2013 - 09.2014
Electrical Supervisor
Annai Electrical 'A' Grade Contract
07.2012 - 07.2013
BE.EEE - Electrical and Electronics Engineering
Chettinad College of Engg & Tech
DEEE - Electrical and Electronics Engineering
Thanthai Roever Institute of Polytechnic College
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