VICTOR NG'ETHE
sales associate
DUBAI,United Arab Emirates
Summary
Results-oriented retail expert with proven success in enhancing sales performance through outstanding customer service and product expertise. Experienced in cross-selling, inventory management, and visual merchandising strategies. Competent in utilizing POS systems for seamless transaction processing. Committed to teamwork and fostering a positive store atmosphere while executing inventory management responsibilities.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
RETAIL SHOP ASSISTANT
ORGANIC FOODS AND CAFE
DUBAI
06.2024 - 11.2025
- Assisted customers in selecting organic products by providing detailed information on ingredients and benefits .
- Conducted regular stock checks to ensure availability of popular items and minimise shortages.
- Trained new team members on customer service protocols and efficient till operations.
- Operated point-of-sale system accurately to process transactions and manage cash handling
- Revamped store loyalty programme, modified every two weeks to elevate repeat customer engagement and realise 15% rise in sales.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Collaborated with sales managers to meet target quotas.
JUNIOR STOREKEEPER
AL TAHALUF FOODSTUFS
DOHA, QATAR
05.2021 - 12.2023
- Coordinated receipt and inspection of incoming shipments to verify accuracy and quality.
- Worked alongside 20-member team to refine processes and elevate operational efficiency.
- Enhanced inventory management efficiency by maintaining detailed stock movement records.
Implemented strategies to reduce waste through thorough assessment of inventory practices.
Managed perishable and seasonal goods effectively to limit spoilage. - Coordinated storage area to increase space operation and boost retrieval efficiency, allowing customers to find necessary items effortlessly.
- Collaborated with cross-company departments, developing new strategies to enhance emerging customer trends.
Education
CERTIFICATE IN JOURNALISM - MASS MEDIA
ZETECH UNIVERSITY
KENYA 01.2019 - 12.2020
High School Diploma -
IMPERIAL HIGH SCHOOL
KENYA 01.2014 - 12.2018
Skills
- Upselling techniques
- Fashion and styling expertise
- Outstanding customer service
- Window display visual merchandising
- Retail industry awareness
- Retail software use
- Brand Promotion
- Conflict de-escalation
- Computer literate
- Retail merchandising expertise
- B2C sales and service
Languages
English
Fluent
Affiliations
- working out
- graffiti art
- dancing
References
References available upon request.
Timeline
RETAIL SHOP ASSISTANT
ORGANIC FOODS AND CAFE
06.2024 - 11.2025
JUNIOR STOREKEEPER
AL TAHALUF FOODSTUFS
05.2021 - 12.2023
CERTIFICATE IN JOURNALISM - MASS MEDIA
ZETECH UNIVERSITY
01.2019 - 12.2020
High School Diploma -
IMPERIAL HIGH SCHOOL
01.2014 - 12.2018