Hi, I’m
Victoria Ekperusi
Head waitress
Sharjah,UAE
Summary
Passionate Head Waitress with extensive hospitality and service experience. Friendly and enthusiastic to provide welcoming, attentive customer environments. Positive with a can-do attitude for adaptable team support. Motivated individual offers bar and restaurant experience to Head Waitress role. Supervises teams to maintain standards and achieve customer satisfaction. Flexible and adaptive to meet changing priorities in fast-paced service environments. Detail-focused Head Waitress committed to maintaining exceptional service, cleanliness and brand standards. Builds rapport quickly to maximise customer comfort and deliver first-class hospitality experiences. Confident leader, aiding productivity through dedicated teamwork.
Overview
24
years of professional experience
1
year of post-secondary education
Work History
Shurooq HospitalitySharjah, UAE
Head Waitress
05.2019 - Current
Job overview
- Managed cash tips and reconciled tickets against till at end of shift.
- Followed food hygiene and safety procedures in line with requirements.
- Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Prevented service disruptions by constantly monitoring F&B supply levels and promptly reordering low-stock items.
- Facilitated effective communication between kitchen staff and waiting staff, including menu updates and process changes.
- Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Monitored inventory levels and reported low-stock items to support availability.
- Encouraged repeat business by presenting clean and welcoming dining environment.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
- Processed payments and reduced customer wait times.
- Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
- Maximised covers by monitoring dining room for seating availability.
Rossovivo Artisan Pizza/CodobaSharjah, United Arab Emirates
Waitress
10.2017 - 04.2019
Job overview
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Arranged tables and set up linens and silverware in preparation for guests.
- Greeted and escorted guests to tables.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Informed kitchen staff regarding special order requirements.
IL Cavaliere PazzoAccra, Ghana
Waitress
03.2013 - 01.2017
Job overview
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Greeted and escorted guests to tables.
- Provided menu and offered recommendations to complement dining experience.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Participated in staff meetings to discuss specials, menu changes and group reservations.
Beachland Boat ClubApapa/Lagos, Nigeria
Waitress
05.2000 - 08.2007
Job overview
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Provided menu and offered recommendations to complement dining experience.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
Education
School of Aviation and Professional StudyAccra, Ghana
Diploma of Higher Education from Hotel and catering
03.2008 - 03.2009
University Overview
- Course of study in Front office operation, Fundamental of hotel and catering industry, housekeeping, restaurant service and food and beverages service
- Focus on Food and beverage service
- Graduated with distinction
Knowledge PointUnited Arab Emirates
Certification In Nursing from Nursing Assitant
05.2022 - 10.2022
University Overview
- Course of study in nursing assistant
- Graduated with distinction
- Coursework in good body mechanism ,Positioning of patient, feeding of patients, assisting patient with their daily needs(ADL)
Skills
- Food hygiene practices
- Front-of-house coordination
- Table service
- Dish quality control
- Food quality maintenance
- Food and wine pairing
- Health and safety protocol
- Efficient order processing
- Restaurant stock control
- Reservation management
- Team management
- Menu memorisation
Languages
English
Fluent
Timeline
Knowledge Point
Certification In Nursing from Nursing Assitant
05.2022 - 10.2022
Head Waitress
Shurooq Hospitality
05.2019 - Current
Waitress
Rossovivo Artisan Pizza/Codoba
10.2017 - 04.2019
Waitress
IL Cavaliere Pazzo
03.2013 - 01.2017
School of Aviation and Professional Study
Diploma of Higher Education from Hotel and catering
03.2008 - 03.2009
Waitress
Beachland Boat Club
05.2000 - 08.2007
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