Victoria Manascurta

• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Computerized office activities, maintained customer communications and tracked records through delivery.
• Handling courier and shipments and update budget regularly.
• Handle the business travel requirements of employees in coordination with travel agents.
• Entered and maintained departmental records in company database.
• Updating on monthly basis company portal.
• Collaborate and inform the Facility Management team of any maintenance requests in the building.
• Schedule and confirm appointments, meetings and maintain calendars for meeting Rooms.
• Assist Learning and Development department to arrange catering for their training sessions.
• Troubleshoot technical issues or liaise with IT support when necessary.
• Cooperating with the Executives PA's, Meeting and escorting VIP guests, booking the meeting rooms.

• Managed and improved customer service functions for reception.
• Served as main point of contact for VIP guests and kept departments briefed on individual requirements.
• Checked documentation of all members.
• Keep up to date on promotional offers and sell services to guests as per targets set, supporting the department in achieving sales targets.

• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Greeted guests upon arrival and offered assistance.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Register guests, collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms