Victoria Mbatha
Dubai ,United Arab Emirates
Summary
Dedicated and articulate professional with a strong foundation in customer service, specialising in beverage serving and coffee art. Demonstrates exceptional proactive listening and communicative skills, ensuring seamless order taking and table service. Proficient in cash handling and table setting, committed to enhancing the dining experience.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Waitress assistant
World Trade Centre
Dubai
01.2025 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Greeted and escorted guests to tables.
- Enhanced customer service by promptly taking orders and delivering food.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Arranged tables and set up linens and silverware in preparation for guests.
waitress
Al Hamra Restaurant
Ras Al Khaimah
10.2023 - 12.2024
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Increased order value by upselling sides, drinks and desserts.
waitress
Gelian Hotel
Machakos
12.2019 - 05.2023
- Met special dietary requests with careful preparation and presentation of dishes.
- Maintained clean and organised dining area for customer comfort.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Advanced team efficiency by assisting in training new waitstaff members.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Provided top-notch service to customers, improved overall dining experience.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
Education
Certificate in Barista - HEAD BARISTA
Iconic Training Institute
Burjuman Dubai 01.2025 - 02.2025
Diploma - Food And Beverage Production , Service And Management
Machakos Training Institute of Technology
Machakos, Kenya 07.2017 - 09.2019
Skills
- Proactive listening
- Communicative and articulate
- Beverage serving
- Cash handling
- Customer Service
- Coffee art
- Table service
- Table setting
- Order taking
Languages
English
Advanced
Affiliations
- Advature
- learing a new Language
Timeline
Waitress assistant
World Trade Centre
01.2025 - Current
Certificate in Barista - HEAD BARISTA
Iconic Training Institute
01.2025 - 02.2025
waitress
Al Hamra Restaurant
10.2023 - 12.2024
waitress
Gelian Hotel
12.2019 - 05.2023
Diploma - Food And Beverage Production , Service And Management
Machakos Training Institute of Technology
07.2017 - 09.2019