Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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victoria Mbatha

victoria Mbatha

Dubai

Summary

Motivated professional demonstrating strengths in customer engagement and order management. Adapts to fast-paced environments while maintaining focus on guest satisfaction and team support. Eager to contribute to a dynamic team and foster positive dining experiences.

Overview

3
3
years of professional experience

Work History

Waitress

Bin Majid Hotels and Resort
Ras Al Khaimah, UAE
01.2025 - Current
  • Greeted new customers, answered initial questions and took drink orders.
  • Enhanced customer experience by serving each guest with sincerity, positivity, and enthusiasm.
  • Resolved customer complaints with empathy, providing tailored solutions to ensure positive dining experiences.
  • Laid tables with clean cutlery, crockery and glassware throughout sittings.
  • Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
  • Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
  • Utilised extensive knowledge of food, drinks, and menus to effectively address customer queries.

Waitress Assistant

Dubai Word Trade Centre
Dubai, UAE
03.2023 - 12.2024
  • Assisted in running food, snack and drink orders to customers in timely fashion.
  • Recorded customer orders, calculated bills, and processed payments efficiently to ensure smooth service.
  • Checked accuracy of completed orders and delivered to customers at tables.
  • Greeted new customers and provided prompt seating assistance to enhance their dining experience.
  • Communicated customer orders clearly and accurately to the kitchen staff to prevent any service delays.
  • Fostered strong team relationships by actively supporting waitresses in completing service duties.
  • Inspected tables before guest arrival, maintaining establishment high-quality standards.

Education

NVQ Level 1 - HEAD BARISTA

Iconic Training Institute
Dubai, UAE
01-2025

Diploma of Higher Education - Certificate in Food and Beverages,Sales and Services

Machakos Institute of Technology
Machakos, Kenya
01-2019

NVQ Level 4 - High level Secondary Certificate

Mavoloni Secondary school
Machakos, Kenya
01-2015

Skills

  • Food safety standards
  • Cleanliness compliance
  • Order management
  • Cash handling
  • Customer service
  • Time management
  • Team collaboration
  • Sales recommendations

Languages

English
Proficient
C2
Swahili
Proficient
C2

Interests

  • Learning new skills
  • Learning Languages

Timeline

Waitress

Bin Majid Hotels and Resort
01.2025 - Current

Waitress Assistant

Dubai Word Trade Centre
03.2023 - 12.2024

NVQ Level 1 - HEAD BARISTA

Iconic Training Institute

Diploma of Higher Education - Certificate in Food and Beverages,Sales and Services

Machakos Institute of Technology

NVQ Level 4 - High level Secondary Certificate

Mavoloni Secondary school
victoria Mbatha