Victoria Siverska
Retail Attendant
Dubai
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Retail Sales Associate
Versace Home store
Dubai
06.2019 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Hostess
Vanitas, Italian Fine dining restaurant
Dubai
01.2018 - 07.2019
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
Hostess
Q's bar and lounge
Dubai
03.2016 - 01.2018
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Assisted managers with quickly resolving service- and food-related issues.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Retail Associate
Gift shop, Aldemar Knossos Royal
Hersonissos, Crete
04.2014 - 10.2014
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Education
Bachelor - International Relations
Volyn' National University of Lesya Ukrainka
09.2010 - 06.2014
Skills
Product and service sales
Cash Handling
Sales trends
Organization
Teamwork and Collaboration
Self-Motivated
Maintenance and Repair
Dependable and Responsible
Timeline
Retail Sales Associate
Versace Home store
06.2019 - Current
Hostess
Vanitas, Italian Fine dining restaurant
01.2018 - 07.2019
Hostess
Q's bar and lounge
03.2016 - 01.2018
Retail Associate
Gift shop, Aldemar Knossos Royal
04.2014 - 10.2014
Bachelor - International Relations
Volyn' National University of Lesya Ukrainka
09.2010 - 06.2014