Chess, Reading, cooking, Baking, Writing
CHARLES GABRIEL OGBONNA
WAITER / KITCHEN Assistant
SHARJAR
Summary
Professional, discrete and hardworking Room Service Server offering skills in efficient deliveries, smooth pick-ups and supply restocking. Keeping customers satisfied and sales high with exceptional service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Language
Work History
Housekeeper
Sheraton Hotel, Sharjah
Sharjah
08.2020 - 09.2021
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
Bellman
Sheraton Hotel, Sharjah
Sharjah
11.2019 - 08.2020
- Explained important features of guest rooms to travelers.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Escorted guests to and from rooms and assisted with baggage.
- Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
Waiter
Sheraton Hotel, Sharjah
Sharjah
02.2017 - 11.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Olabisi Onabanjo Ago Iwoye University
Nigeria 04.2001 -
GED -
Strong Point Education And Training Institute
UAE 04.2001 -
Skills
Food spoilage prevention
Guest relations management
To-go order preparation
High-volume dining
Cash handling
Residential cleaning
Mopping and sweeping
Quality control guidelines
Sorting and washing laundry
Care of fine art
Ordering cleaning supplies
Hazardous chemical training
Excellent Communication
Good Telephone Etiquette
Dependable and Responsible
Data Entry
Interests
Timeline
Housekeeper
Sheraton Hotel, Sharjah
08.2020 - 09.2021
Bellman
Sheraton Hotel, Sharjah
11.2019 - 08.2020
Waiter
Sheraton Hotel, Sharjah
02.2017 - 11.2019
High School Diploma -
Olabisi Onabanjo Ago Iwoye University
04.2001 -
GED -
Strong Point Education And Training Institute
04.2001 -