Victoria Chioma Ezeamalu
Summary
Driven Restaurant Captain with expertise in team leadership and customer engagement. Enhanced service quality through conflict resolution and proactive guest relations. Managed daily operations to ensure health regulation compliance and optimise dining experiences alongside kitchen staff. Skilled in fast-paced environments, adept at achieving sales and service goals while resolving customer issues efficiently.
Overview
7
7
years of professional experience
Work History
Restaurant Captain/bartender/hostes
c central resort
10.2021 - Current
- Completed daily opening and closing checklists for service readiness and standards maintenance.
- Greeted customers and ensured prompt seating to enhance dining experience.
- Collaborated with chefs to confirm item availability and promote daily specials.
- Set tables with clean cutlery, crockery, and glassware.
- Supervised wait staff, mentoring on service etiquette to elevate customer interactions.
- Documented customer orders, calculated bills, and processed payments efficiently.
- Led by example in delivering high-quality customer service and resolving complaints.
- Scheduled staff rosters to optimise coverage during peak periods and control labour costs.
hostess/waitress
Bin majid
06.2019 - 03.2021
- Greeted guests upon arrival to create a welcoming atmosphere.
- Assisted guests with seating arrangements based on preferences and accessibility needs.
- Managed reservation system to accommodate guest requests and optimise dining room occupancy.
- Coordinated with kitchen and floor staff to ensure seamless service and swiftly address guest concerns.
- Built rapport with regular guests by recognising preferences and delivering personalised service.
- Monitored dining area for cleanliness and comfort, adhering to health and safety standards.
- Prepared tables for new arrivals, ensuring settings were complete and suitable for the number of guests expected.
- Processed payments efficiently, managing cash, credit, and electronic transactions with accuracy.
- Analysed dining trends and guest preferences to support menu development and inform marketing strategies.
Education
GCSEs -
command day secondary school
NigeriaSkills
- Reservation management
- Order processing
- Menu knowledge
- Food safety
- Cash handling
- Table setting standards
- Quality assurance
- Knowledge of dietary restrictions
- Service etiquette
- Guest engagement
- Dining experiences
- Conflict resolution
- Performance monitoring
- Team leadership
- Team collaboration
- Guest relations professional
- Cleanliness and hygiene
- Flexible schedule capability
- Time management
- Creative thinking
- High energy
- Positive attitude
- Punctuality and reliability
- Punctuality and reliability
- Dining experiences
- Time management
Languages
English
Upper Intermediate
B2
Timeline
Restaurant Captain/bartender/hostes
c central resort
10.2021 - Current
hostess/waitress
Bin majid
06.2019 - 03.2021
GCSEs -
command day secondary school