Victoriano Cangrejo
Jr
Sharjah,Al Nahda
Summary
Insightful Information Technology Assistant Manager with 5 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
IT Assistant Manager
SANAD ABU DHABI
Abu Dhabi, Abu Dhabi
01.2018 - Current
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Supported implementation of Document Management System and HRMS applications to enable automation and digitalization of the corporate process.
- Communicated regularly with customers concerning data exchange and technology integration.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Coordinated IT infrastructure projects, defined scope, and managed milestones.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Oversaw development and implementation of improvements to support and network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
Sr. Network Engineer
Dubai Airports
Dubai, Dubai
01.2009 - 12.2017
- Established and monitored key performance metrics to verify consistent compliance with important networking standards.
- Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
- Monitored data transfer security to detect and prevent intrusion attempts and respond to DDoS attacks.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Implemented scalable, efficient and cost-effective network automation framework.
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
- Built and improved network documentation and training procedures to lead successful team completing high-quality work.
- Protected company assets and users with effective firewall solutions and strict security protocols.
- Backed up support desk team to handle user problems and technical concerns.
- Led planning and technical design activities for routine operations and special projects.
- Analyzed existing network and application architectures, presenting findings on possible enhancements and improvements to senior decision-makers.
- Configured, tested and maintained LAN/WAN components and connections.
- Managed purchasing and installation of networking equipment such as core routers and switches.
- Improved network operation by incorporating new technologies into existing designs.
- Monitored network activities to quickly detect and resolve operational and security issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Performed virtual machine provisioning, VM priority setup and template cloning.
- Escalated emergency technical issues beyond scope to maintain optimum up-time.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Liaised with cabling infrastructure vendors and domestic and international ISPs.
- Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks.
- Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
- Provided detailed network diagrams, process flow charts and procedural guidelines.
- Troubleshot complex multi-vendor network service provider issues.
- Performed troubleshooting for Juniper, Cisco and packet analysis.
IT Engineer
LikeMind FZ, LLC
Dubai, Dubai Internet City
07.2007 - 10.2008
- Provided secondary training to personnel struggling with technological tools and systems.
- Executed troubleshooting and server support in both in-person and remote situations.
- Solicited commissions for technical advisory contracts within IT/Telco industry.
- Diagnosed malfunctions in IP Telephony system, directing support tickets to appropriate personnel for remediation.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Identified and corrected system faults to minimize operational system downtime.
- Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
- Oversaw quality assurance management and offered suggested recommendations.
- Produced reports on success rates and remedial requirements.
- Maintained service schedule for software and hardware.
- Provided technical support in both on-site and telephone consultations.
- Authored technical guidance explainers and whitepapers on systems for use by senior leadership.
- Performed scheduled service work, installations, testing and repairs.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Oversaw development and maintenance of organization computer systems and intranet.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Participated in system development life cycle from requirements analysis through system implementation.
- Designed and implemented system security and data assurance.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed and monitored installed systems for highest level of availability.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Education
Bachelor of Science - Hardware And Software
AMA Computer College University
Davao City, Philippines 06.2000 - 11.2004
Skills
Project lifecycle management
Requirements analysis
Infrastructure development
Security planning
Budget administration
Organization and Time Management
Excellent Communication
Clerical Support
Active Listening
Product development
Agile framework
Teambuilding
Cultural Awareness
Attention to Detail
Self-Motivated
Dependable and Responsible
Timeline
IT Assistant Manager
SANAD ABU DHABI
01.2018 - Current
Sr. Network Engineer
Dubai Airports
01.2009 - 12.2017
IT Engineer
LikeMind FZ, LLC
07.2007 - 10.2008
Bachelor of Science - Hardware And Software
AMA Computer College University
06.2000 - 11.2004