Victorine Onyah

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered prompt service to prioritize customer needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Managed passenger inquiries via phone, email, and live chat efficiently.

Facilitated traveler bookings and cancellations.

Facilitated boarding operations with a high level of professionalism.

Adhered to Camair-Co's hospitality protocols to deliver consistent service.

• Processed deposits and fees for room reservations.
• Achieved accuracy in financial records by efficiently handling cash transactions.
• Increased guest contentment through streamlined check-in and check-out operations.
• Addressed guest inquiries and resolved issues swiftly.
• Oversaw logistics and execution of catering services during professional events.

• Oversaw table arrangements to accommodate various event formats, adhering to service protocols.
• Directed the setup and service operations for banquet
• Established allergy-conscious practices in everyday routines, providing secure dining experiences for guests with allergies.
• Contributed to increased revenue by 15% upselling menu items and promoting daily specials effectively.
• Mentored new waitstaff members on restaurant protocols and menu knowledge, enhancing team performance.
• Developed strong multitasking abilities by managing drink refills, food orders, table resets while attending customers'' needs consistently throughout their visit.
• Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a more enjoyable dining experience for guests.
• Participated in regular training sessions to stay updated on menu changes, ensuring accurate information for guests.
• Streamlined communication between front-of-house and back-of-house teams, reducing order errors significantly.
• Upheld dining area standards, fostering welcoming environment.
• Supported special events at the restaurant by serving large parties and catering private functions when needed
• Acquired detailed understanding of menu to effectively respond to questions about sourcing, ingredients, and preparation techniques.