Vidhu Abhishek
Bangalore
Summary
Results-driven leader with a proven track record in driving operational efficiency and cost reduction strategies to enhance organizational performance. Adept at independently analyzing complex issues, exercising sound judgment, and implementing effective solutions to propel company success.
Overview
11
11
years of professional experience
Work History
Integrated Service Manager
Kyndryl India Pvt. Ltd
11.2021 - Current
- Analyzing problems and incidents in Dynatrace
- Managing and controlling production batch jobs
- Handling urgent, high-impact issues with enterprise-wide impact
- Leading rapid response teams for issue resolution
- Liaising with customers to understand business impact and allocate resources appropriately.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Provided immediate emergency response and incident management.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
Senior Executive
RCI India Pvt. Ltd
10.2018 - 02.2020
- Handling sales data from primary and secondary sources
- Generating daily sales reports
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Recognized as top performer in revenue generation.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Accounts Tech Executive
Convergys India Pvt. Ltd
11.2017 - 08.2018
- Analyzing reports and transaction data
- Proficient in QuickBooks application usage
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved technical support inquiries per day.
Support Executive
Tech IT Solution
02.2015 - 08.2017
- Contributed to growth measurement and analysis.
- Translated technical terminology for clients to communicate through ticket system.
- Coordinated priority of support work based on client and business needs.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
Seller Consultant
Flipkart Internet Private Limited
08.2014 - 01.2015
- Assisted sellers in managing their accounts
- Maintained sellers' details and addressed payment and payout issues
- Handled escalations and identified opportunities for productivity improvement.
Business Analyst
ANZ Banking Group Limited
03.2013 - 05.2014
- Provided guidance on loan clearance and managed customer issues
- Conducted documentation, auditing, and process improvement initiatives
- Assumed lead responsibilities, including leave tracking and shift management
Education
SSC - Computer Science, Physics, Chemistry, Mathematics
RLSY College
PatnaBachelor of Commerce -
EIILM University
SikkimSkills
- ITIL
- Azure
- PeopleSoft
- ATOM (ANZ internal tool)
- Agile
- Incident and change management
- Verbal and Written Communication
- Multitasking and Organization
- MS Office
- Customer Service Management
- Technical Support
- Time Management
- Coaching and Mentorship
- Quality Assurance
Accomplishments
- CCSP certified by Customer Service Institute of Australia
- Agile Explorer course (Badge earned)
- Incident Management Practitioner course (Badge earned)
- Service Integration and Management course
- 2022 Business Conduct Guidelines Program
- SIAM
Timeline
Integrated Service Manager
Kyndryl India Pvt. Ltd
11.2021 - Current
Senior Executive
RCI India Pvt. Ltd
10.2018 - 02.2020
Accounts Tech Executive
Convergys India Pvt. Ltd
11.2017 - 08.2018
Support Executive
Tech IT Solution
02.2015 - 08.2017
Seller Consultant
Flipkart Internet Private Limited
08.2014 - 01.2015
Business Analyst
ANZ Banking Group Limited
03.2013 - 05.2014
SSC - Computer Science, Physics, Chemistry, Mathematics
RLSY College
Bachelor of Commerce -
EIILM University
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