Vigaasini Jeganathen
Dubai,UAE
Summary
Results-driven Operations Specialist with expertise in coordinating schedules, managing service provider performance, and handling customer interactions. Proficient in generating operational reports and conducting performance analysis to support strategic decision-making. Skilled in using digital tools to streamline processes and enhance service delivery. Known for maintaining high service standards in dynamic, fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Operation Specialist
Helpling UAE
Dubau, UAE
12.2024 - Current
- Innovated solutions for complex operational challenges.
- Bolstered customer satisfaction with timely issue resolution.
- Fostered a culture of continuous improvement through staff trainings and workshops.
- Coordinated team efforts for enhanced project outcomes.
- Manage day-to-day operations of cleaning services including customer service support and coordination of service providers.
- Prepare and analyze operational reports to identify trends, improve service quality, and support decision-making.
- Manage day-to-day operations of cleaning services including customer service support and coordination of service providers.
Executive – Operation & Customer Relation
Preimo Urban Mobility
Business bay , Dubai, United Arab Emirates
06.2024 - 11.2024
- Maintaining the database and generating various reports related to revenue, fleet management, and people management to ensure accurate tracking, analysis, and efficient operations.
- Oversee the scheduling, maintenance, and availability of the limousine fleet while ensuring drivers comply with company policies, safety standards, and client expectations.
- Manage client communications, address inquiries or complaints, and maintain long-term relationships by providing exceptional service to exceed customer expectations.
- Streamline daily operations by leveraging software tools for booking, dispatching, and tracking, ensuring timely service delivery and minimizing operational bottlenecks.
- Develop strategies to meet sales targets, negotiate contracts with corporate clients, and identify growth opportunities within the luxury transport market.
- Ensure adherence to local regulatory requirements, company policies, and industry standards while maintaining high service quality and safety standards.
Senior Associate - Operations
WNS Global Services (PVT) Ltd
Colombo, Sri Lanka
02.2023 - 05.2023
- Provide guidance and mentorship to junior associates and operations staff
- Collaborate with team members to achieve performance goals and maintain high-quality standards
- Perform quality checks on mortgage documents and applications to ensure accuracy and compliance
- Develop and enforce quality control procedures to minimize errors
- Ensure a high level of customer satisfaction by providing accurate and timely information
- Maintain and update mortgage databases and systems with accurate and up-to-date information
- Ensure all processes adhere to legal and compliance requirements
- Collaborate with various departments such as underwriting, legal, and customer service to ensure seamless mortgage operations
- Worked closely with senior management to achieve departmental goals
Sales Executive
CoreCube (PVT) Ltd
Colombo, Sri Lanka
03.2021 - 02.2022
- Company Overview: Worked with Mortgage services
- Utilize various channels, including cold calls, emails, social media, and online advertising, to generate leads and expand the client base
- Identify and target potential clients interested in online trading, including individuals and institutions
- Present the features and benefits of the trading platform to prospective clients, highlighting its advantages over competitors
- Provide information and guidance to clients on trading strategies, risk management, and market trends
- Worked with Mortgage services
Process Associate
RR Donnelley (PVT) Ltd
Colombo, Sri Lanka
02.2016 - 08.2018
- Build and maintain strong relationships with existing clients, offering support and assistance as needed
- Providing proper knowledge about financial markets, asset classes, and trading instruments to offer valuable insights to clients
- Set and meet sales targets and revenue goals, contributing to the platform's growth
- Provide timely assistance to clients with account setup, technical issues, and trading inquiries
- Prepare reports on sales performance, client feedback, and market trends for management
- Assist clients in understanding and managing risk associated with trading activities
Education
Telecommunications Engineering - Electronics and Telecommunication Engineering
PSNA College of Engineering
Dindigul, Tamil NaduSecondary School Leaving Certificate -
St Anne's Girls Higher Secondary School
Tiruchirappalli, Tamil NaduHigher school certificate -
St Anne's Girls Higher Secondary School
Tiruchirappalli, Tamil NaduSkills
- Customer Relationship Management
- Project Management
- Email Management
- Microsoft Office
- Cold Calling
Certification
- Customer Relationship Management
- Project Management
- ChatGPT for Customer Support
- Human Resource Management
- Business Process Management
Accomplishments
- Suggested an Innovative idea to improve our official software tool and placed an award.
- Official Appreciation for client satisfaction and self-improvement.
Personal Information
- Date of birth: 02/03/93
- Marital status: Spinster
Custom
Mr. Senthilkumar Muthukrishnan,
Technical Manager,
Horizon Geosciences,
Unit P6 30-32, Saif Zone,
Sharjah
+971 5676 61281
.......................................................
Mr. Shamsheer,
Operation Manager,
Preimo Urban Mobility,
No 212, Masarasi Drive,
Business Bay, Dubai
+971 54 451 3376
Languages
English
Tamil
Timeline
Operation Specialist
Helpling UAE
12.2024 - Current
Executive – Operation & Customer Relation
Preimo Urban Mobility
06.2024 - 11.2024
Senior Associate - Operations
WNS Global Services (PVT) Ltd
02.2023 - 05.2023
Sales Executive
CoreCube (PVT) Ltd
03.2021 - 02.2022
Process Associate
RR Donnelley (PVT) Ltd
02.2016 - 08.2018
Telecommunications Engineering - Electronics and Telecommunication Engineering
PSNA College of Engineering
Secondary School Leaving Certificate -
St Anne's Girls Higher Secondary School
Higher school certificate -
St Anne's Girls Higher Secondary School
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