Vigaasini Jeganathen
Dubai,UAE
Summary
Results-driven Operations Specialist with expertise in coordinating schedules, managing service provider performance, and handling customer interactions. Proficient in generating operational reports and conducting performance analysis to support strategic decision-making. Skilled in using digital tools to streamline processes and enhance service delivery. Known for maintaining high service standards in dynamic, fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Operation Specialist
Helpling UAE
Dubau, UAE
12.2024 - Current
- Innovated solutions for complex operational challenges.
- Bolstered customer satisfaction with timely issue resolution.
- Fostered a culture of continuous improvement through staff trainings and workshops.
- Coordinated team efforts for enhanced project outcomes.
- Manage day-to-day operations of cleaning services including customer service support and coordination of service providers.
- Prepare and analyze operational reports to identify trends, improve service quality, and support decision-making.
- Manage day-to-day operations of cleaning services including customer service support and coordination of service providers.
Executive – Operation & Customer Relation
Preimo Urban Mobility
Business bay , Dubai, United Arab Emirates
06.2024 - 11.2024
- Maintaining the database and generating various reports related to revenue, fleet management, and people management to ensure accurate tracking, analysis, and efficient operations.
- Oversee the scheduling, maintenance, and availability of the limousine fleet while ensuring drivers comply with company policies, safety standards, and client expectations.
- Manage client communications, address inquiries or complaints, and maintain long-term relationships by providing exceptional service to exceed customer expectations.
- Streamline daily operations by leveraging software tools for booking, dispatching, and tracking, ensuring timely service delivery and minimizing operational bottlenecks.
- Develop strategies to meet sales targets, negotiate contracts with corporate clients, and identify growth opportunities within the luxury transport market.
- Ensure adherence to local regulatory requirements, company policies, and industry standards while maintaining high service quality and safety standards.
Senior Associate - Operations
WNS Global Services (PVT) Ltd
Colombo, Sri Lanka
02.2023 - 05.2023
- Provide guidance and mentorship to junior associates and operations staff
- Collaborate with team members to achieve performance goals and maintain high-quality standards
- Perform quality checks on mortgage documents and applications to ensure accuracy and compliance
- Develop and enforce quality control procedures to minimize errors
- Ensure a high level of customer satisfaction by providing accurate and timely information
- Maintain and update mortgage databases and systems with accurate and up-to-date information
- Ensure all processes adhere to legal and compliance requirements
- Collaborate with various departments such as underwriting, legal, and customer service to ensure seamless mortgage operations
- Worked closely with senior management to achieve departmental goals
Sales Executive
CoreCube (PVT) Ltd
Colombo, Sri Lanka
03.2021 - 02.2022
- Company Overview: Worked with Mortgage services
- Utilize various channels, including cold calls, emails, social media, and online advertising, to generate leads and expand the client base
- Identify and target potential clients interested in online trading, including individuals and institutions
- Present the features and benefits of the trading platform to prospective clients, highlighting its advantages over competitors
- Provide information and guidance to clients on trading strategies, risk management, and market trends
- Worked with Mortgage services
Process Associate
RR Donnelley (PVT) Ltd
Colombo, Sri Lanka
02.2016 - 08.2018
- Build and maintain strong relationships with existing clients, offering support and assistance as needed
- Providing proper knowledge about financial markets, asset classes, and trading instruments to offer valuable insights to clients
- Set and meet sales targets and revenue goals, contributing to the platform's growth
- Provide timely assistance to clients with account setup, technical issues, and trading inquiries
- Prepare reports on sales performance, client feedback, and market trends for management
- Assist clients in understanding and managing risk associated with trading activities
Education
Telecommunications Engineering - Electronics and Telecommunication Engineering
PSNA College of Engineering
Dindigul, Tamil NaduSecondary School Leaving Certificate -
St Anne's Girls Higher Secondary School
Tiruchirappalli, Tamil NaduHigher school certificate -
St Anne's Girls Higher Secondary School
Tiruchirappalli, Tamil NaduSkills
- Customer Relationship Management
- Project Management
- Email Management
- Microsoft Office
- Cold Calling
Certification
- Customer Relationship Management
- Project Management
- ChatGPT for Customer Support
- Human Resource Management
- Business Process Management
Accomplishments
- Suggested an Innovative idea to improve our official software tool and placed an award.
- Official Appreciation for client satisfaction and self-improvement.
Personal Information
- Date of birth: 02/03/93
- Marital status: Spinster
Custom
Mr. Senthilkumar Muthukrishnan,
Technical Manager,
Horizon Geosciences,
Unit P6 30-32, Saif Zone,
Sharjah
+971 5676 61281
.......................................................
Mr. Shamsheer,
Operation Manager,
Preimo Urban Mobility,
No 212, Masarasi Drive,
Business Bay, Dubai
+971 54 451 3376
Languages
English
Tamil
Timeline
Operation Specialist
Helpling UAE
12.2024 - Current
Executive – Operation & Customer Relation
Preimo Urban Mobility
06.2024 - 11.2024
Senior Associate - Operations
WNS Global Services (PVT) Ltd
02.2023 - 05.2023
Sales Executive
CoreCube (PVT) Ltd
03.2021 - 02.2022
Process Associate
RR Donnelley (PVT) Ltd
02.2016 - 08.2018
Telecommunications Engineering - Electronics and Telecommunication Engineering
PSNA College of Engineering
Secondary School Leaving Certificate -
St Anne's Girls Higher Secondary School
Higher school certificate -
St Anne's Girls Higher Secondary School
Similar Profiles
Lovy Mirdeka D. AllerLovy Mirdeka D. Aller
Housekeeping Supervisor at Raffles Facility Management-Helpling SingaporeHousekeeping Supervisor at Raffles Facility Management-Helpling Singapore
Divan Kumar EnthiranDivan Kumar Enthiran
Provider Operations Executive ( Contract ) at Helpling GroupProvider Operations Executive ( Contract ) at Helpling Group
adel elnaggaradel elnaggar
consultant -A- psychiatrist, EHS UAE at EHS UAE - ministry of Health UAEconsultant -A- psychiatrist, EHS UAE at EHS UAE - ministry of Health UAE
Deva NandDeva Nand
Civil Engineer at Azizi Gardinia Construction Groups Of Company Llc.Civil Engineer at Azizi Gardinia Construction Groups Of Company Llc.
Deepa Chandrasekharan PillaiDeepa Chandrasekharan Pillai
Primary Mathematics Teacher & Coordinator at JSS International SchoolPrimary Mathematics Teacher & Coordinator at JSS International School