Vighnesh Sonawane
DUBAI
Summary
Dynamic leader with a strong focus on team collaboration and effective communication, adept at navigating challenges while fostering a positive atmosphere. Demonstrated ability to quickly learn and implement new processes that align with team objectives, driving success and efficiency. Committed to creating a supportive and productive work environment that empowers colleagues to excel. Proven track record of problem-solving and adaptability, ensuring seamless operations in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warranty Associate
Cars24
11.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Utilised specialised software for tracking and managing warranty claims, increasing productivity and accuracy.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Implemented company policies and procedures to minimise errors and streamline claims handling processes.
- Maintained accurate and confidential records of all claims activities in compliance with regulatory requirements.
- Developed job card via DMS portal and issued purchase orders to vendors based on market conditions
Business Advisory Analyst
Accenture
11.2022 - 11.2024
- US largest Automobile (OEM) manufacturing company.
- Strong quantitative and qualitative analytical abilities to interpret data and make informed decisions.
- Excellent verbal and written communication skills to effectively convey complex
information. - Understanding of service contracts, insurance, and claims processes relevant to the
specific industry.
Assistant Service Manager
GoMechanic
08.2020 - 10.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted regular audits of operational activities to identify areas for improvement.
- Generated weekly reports to communicate targets and ensure activities were on track to meeting goals.
- Managed hiring process by reviewing CVs, shortlisting, hiring and onboarding.
- Prepared and presented reports on operational performance to senior management.
Automotive Service Advisor
Autocrank Multibrand Workshop
07.2019 - 08.2020
- Welcomed people as they entered the facility and ascertained their needs by asking open-ended questions.
- Explained complex mechanical information clearly to customers for good understanding of required repairs.
- Sourced unavailable parts from reputable suppliers, negotiating cost-efficient prices to meet customer needs.
- Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations.
Education
Logistics And Supply Chain Management
DR D.Y PATIL VIDYAPEETH
PUNE02-2026
Bachelor of Engineering - Automotive Engineering
SARASWATI COLLEGE OF ENGINEERING
KHARGHAR05-2019
Certificate of Higher Education - Science
S.T XAVIERS JR COLLEGE
NAVI MUMBAI2015
Skills
- Focus on process enhancement
- Building client relationships
- Analytical reporting skills
- Employee training
- Proficient in customer engagement
- Coordinated policy rollout
- Effective vendor negotiation
- Project management expertise
- Complex Problem-solving
Certification
- Internship at Railway Locomotive, Parel.
- Internship at Automotive Maruti Suzuki workshop,
Nerul.
Languages
English
Upper Intermediate
B2
Hindi
Upper intermediate
B2
Marathi
Bilingual or Proficient (C2)
Disclaimer
The above statements are true to the best of my knowledge and belief.
Timeline
Warranty Associate
Cars24
11.2024 - Current
Business Advisory Analyst
Accenture
11.2022 - 11.2024
Assistant Service Manager
GoMechanic
08.2020 - 10.2022
Automotive Service Advisor
Autocrank Multibrand Workshop
07.2019 - 08.2020
Certificate of Higher Education - Science
S.T XAVIERS JR COLLEGE
Logistics And Supply Chain Management
DR D.Y PATIL VIDYAPEETH
Bachelor of Engineering - Automotive Engineering
SARASWATI COLLEGE OF ENGINEERING