Open To Work
Vignesh Bhagyanath Veeranchery
Dubai
Summary
Dynamic Business Analyst with a proven track record at Delupe Global Portal LLC, leveraging data analysis and critical thinking to enhance campaign performance and client engagement. Adept at optimizing Google Ads and fostering customer satisfaction, resulting in significant improvements in client visibility and retention. Fluent in multiple languages, enhancing communication across diverse teams.
Overview
8
8
years of professional experience
Work History
Business Analyst
Delupe Global Portal LLC
06.2025 - Current
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Conducted market research to support strategic decision-making initiatives.
- Managed Google Ads campaigns to optimize client visibility and engagement.
- Analyzed campaign performance data to refine targeting and improve results.
- Created, monitored, and optimized keyword bids across multiple accounts.
- Optimized campaigns using advanced features such as automated rules and scripts.
- Worked closely with clients throughout the entire lifecycle of their Google Ads campaigns from onboarding to launch and post-launch optimizations and management.
Complaints Handler and Admin
Foundever
Newcastle upon Tyne
05.2023 - 09.2024
- Customer service and Admin duties.
- Handled customer inquiries in a professional and timely manner, increasing customer satisfaction ratings.
- Negotiated successful outcomes to customer disputes and complaints, resulting in a reduction in customer complaints.
- Created customer happiness reports on a monthly basis.
Banking Advisor
Lloyds Bank
Newcastle upon Tyne
05.2022 - 04.2023
- Worked as a loan advisor agent in personal loan service centre for Lloyds bank through DXC Technology.
- Processed deposits, withdrawals, transfers, and other banking transactions.
- Managed customer loan portfolios, ensuring timely payments and tracking loan performance.
Customer service Advisor
The Driving Standards Agency (DVSA)
Newcastle upon Tyne
11.2021 - 04.2022
- Monitored and updated customer records to ensure accuracy and compliance.
- Booked tests in accordance with availability and convenience for the customers.
Customer Advisor
NHS BSA
Newcastle upon tyne
11.2021 - 03.2022
- Conducted customer surveys and focus groups to identify customer needs and preferences, resulting in improved customer satisfaction.
- Successfully handled customer inquiries and complaints, resulting in a increase in customer satisfaction ratings.
Customer Service Advisor
Currys Team Knowhow
Newcastle upon Tyne
08.2021 - 10.2021
- Customer delivery updates and complaints.
- Provided timely and accurate advice to customers that enabled them to make informed decisions.
- Identified and resolved customer service issues and complaints, resulting in a decrease in customer complaints.
Customer Service Advisor
Workforce GB
Newcastle upon Tyne
07.2021 - 09.2021
- Customer service Advisor on NHS Test and Trace line.
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience.
Assistant Accountant
Horizon Tax and Studies
Kozhikode
11.2018 - 04.2019
- Tax calculation and auditing.
- Processed financial transactions and maintained accurate records, resulting in the successful completion of the company's annual audit.
- Reconciled bank statements and corrected discrepancies to ensure accuracy of financial records.
- Prepared and filed sales tax returns, resulting in no discrepancies or penalties from the state.
- Assisted in the preparation of financial statements, budgets, and forecasts.
Audit Assistant
A Fahad & Associates Chartered Accountants
Kozhikode
08.2017 - 09.2018
- Tax calculation and Auditing.
- Collaborated with cross-functional teams to identify and resolve financial issues.
- Developed and maintained financial models to project revenue and expenses.
- Generated weekly, monthly, and annual financial reports for management.
Education
MSc - Business Analyitcs
University of Northumbria
Newcastle Upon Tyne, United Kingdom07.2021
Bachelor of commerce - Accounting and Taxation
Vinayaka Missions Kirupananda Variyar Arts and Science University
Salem, India05.2017
Skills
- Java
- Python
- SQL
- Data Analysis
- Microsoft Office
- Communication Skills
- Critical thinking and problem solving
- Customer service
- Customer-Focused approach
- CRM software expertise
- Fluency in multiple languages
Languages
- English
- Malayalam
- Hindi
- Tamil
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
د.إ100000/yr - د.إ200000/yrTimeline
Business Analyst
Delupe Global Portal LLC
06.2025 - Current
Complaints Handler and Admin
Foundever
05.2023 - 09.2024
Banking Advisor
Lloyds Bank
05.2022 - 04.2023
Customer service Advisor
The Driving Standards Agency (DVSA)
11.2021 - 04.2022
Customer Advisor
NHS BSA
11.2021 - 03.2022
Customer Service Advisor
Currys Team Knowhow
08.2021 - 10.2021
Customer Service Advisor
Workforce GB
07.2021 - 09.2021
Assistant Accountant
Horizon Tax and Studies
11.2018 - 04.2019
Audit Assistant
A Fahad & Associates Chartered Accountants
08.2017 - 09.2018
MSc - Business Analyitcs
University of Northumbria
Bachelor of commerce - Accounting and Taxation
Vinayaka Missions Kirupananda Variyar Arts and Science University