VIGNESH LAKSHMANAN
DUBAI
Summary
Dynamic Service Coordinator with over 7 years of experience in warranty management, customer service, and after-sales operations. Strong technical acumen and hands-on expertise in optimizing service workflows, managing job cards, and coordinating workshop activities. Exceptional communication skills with a proven ability to resolve issues promptly while ensuring high-quality service delivery. Dedicated to enhancing customer satisfaction, driving operational efficiency, and fostering robust cross-functional collaboration.
Overview
7
7
years of professional experience
Work History
Service Coordinator
DELMA INDUSTRIAL AND MARINE ENGINES
07.2023 - Current
- A Service Coordinator is responsible for ensuring that customers or clients receive the services they need from an organization
- Manage Job Cards end‑to‑end, ensuring accurate complaint coding, technician updates, and timely JC closure
- .Track Open Deliveries, coordinate with workshop/parts teams, and ensure smooth workflow until final Engine handover.
- Operate SAP for service orders, parts reservations, GI/GR posting, billing, and warranty documentation.
- Prepare daily reports on JC aging, delivery status, technician productivity, and parts availability.
- Act as the central coordinator between customers, technicians, warranty, and quality teams to maintain SLA and service standards.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
- Submit the failure analysis report to the Supplier Must understand the principles of internal combustion engines with EFI systems and ECM/ECU control
Deputy Officer-After sales and service
KI MOBILITY SOLUTIONS PVT ( MY TVS )
01.2023 - 06.2023
- Execute planned actions for identified key accounts concerning the aftermarket
- Service through at-site AMC for Multi Brand vehicles as well as Parts through SIS to increase customer satisfaction as well as Post Business Improvement
- Site Management works
- Service technician management, sales, finance
- Prepare personal business plan for report, create training and development plan for team and develop team competencies, guide and motivate subordinates in order to develop capable and motivated team of professionals
- Identify and appoint suitable Mechanic & staff for AMC site Management
Warranty Executive
PRABAL TRUCKING PRIVATE LIMITED
01.2020 - 01.2023
- Check and give the approval for warranty Parts Indent as per SOP from DICV
- Prepare the PCR for High value Claim &Track the status of claim in DMS for approval by FSM
- If claim Rejected update with clear Data for Re submission & Prepare The Scrap and failure parts list from Warranty Portal
- Guide the Technician for proper Failure Details and check list updating in JC
- Processes to maximize the effectiveness of failure-mode part analysis and minimize overall part analysis time
- Develop processes to ensure that internal/external warranty reporting is clear and concise with appropriate format and content that accurately conveys warranty status and drives appropriate actions
- Prepared necessary warranty documentation & Maintained customer records by manufacturer
- Co Ordinate Warranty Audit and resolve Warranty Queries
- Coordinate SPADE Audit
- Prepare Monthly Warranty MIS Report to WORKS Manager
- Study the SERVICE Bulletin and explain to the service team in daily Morning Meeting
- Inform the Service Measures to service team and complete within the time line
GET& Front Office Executive
PRABAL TRUCKING PRIVATE LIMITED
01.2020 - 07.2021
- Assistant for aggregate Dismantling & Overhauling diesel engine
- Trained in Functioning of brake system, electrical, ATS, Transmission, engines
- Understand the Parts Identifications and Functioning
- Knowledge gained for handling of Diagnosis and special tools
- Open Job card in DMS and Provide Cost and time estimate to the customers
- Get the approval for additional jobs found by Service Team
- Close the job cards with correct Labor& Parts verification and delivery the vehicle to the customer
QUALITY INSPECTOR
LGB PRIVATE LIMITED
01.2019 - 01.2020
- Ensured accuracy in measurement per given standards.
- Prepared bar codes and printed labels using laser printing.
- Calibrated measurement instruments to maintain precision.
- Rejected or discarded products, materials and equipment not meeting specifications.
- Tested products to detect incomplete gluing or warping and maintain uniform level.
- Managed workload efficiently, working singularly and within wider team to optimise inspection resources.
Education
BE - Mechanical Engineering
Anna university
Chennai2019
Skills
- Customer support
- Technical analysis
- Data analysis
- Audit preparation
- Invoice settlement
- Dynamic decision-making
- Leadership proficiency
- Sales strategy development
- Claim and documents handle
- Research and Development
- Revenue growth
- Expertise in ERP systems
- Operation management
- Financial analysis
Languages
Tamil
Proficient
C2
English
Proficient
C2
Malayalam
Upper Intermediate
B2
Hindi
Intermediate
B1
Websites, Portfolios and Profiles
https://www.linkedin.com/in/vignesh-l-1b5767145
Additional Qualifications
- Microsoft Excel
- Auto Cad
- Power BI (Learning level)
- DMS/SAP
- Extranet (BME, Mercedes Benz truck connect )
TRAINING
- Successfully complete ASSEMBLY ENGNEER training in MANFORD Automate CNC machine
- Completed Bharat Benz BS 6 basic training.
- Attended Advance Warranty Process training.
- Completed MEI brake system Fault Diagnostics.
- Basic Apollo tire Maintenance and Fault Diagnostics.
- Failure report and technical analysis training for warranty and insurance claim preparation
Timeline
Service Coordinator
DELMA INDUSTRIAL AND MARINE ENGINES
07.2023 - Current
Deputy Officer-After sales and service
KI MOBILITY SOLUTIONS PVT ( MY TVS )
01.2023 - 06.2023
Warranty Executive
PRABAL TRUCKING PRIVATE LIMITED
01.2020 - 01.2023
GET& Front Office Executive
PRABAL TRUCKING PRIVATE LIMITED
01.2020 - 07.2021
QUALITY INSPECTOR
LGB PRIVATE LIMITED
01.2019 - 01.2020
BE - Mechanical Engineering
Anna university