Summary
Overview
Work history
Education
Skills
Languages
Visa Status
Personal Details
DECLARATION
INTERNSHIP COURSES
PASSPORT DETAILS
Timeline
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VIGNESH M

VIGNESH M

DUBAI,UAE

Summary

Dedicated professional with expertise in customer service and healthcare operations, demonstrating strong communication skills and conflict resolution abilities. Proficient in claims processing and equipped with basic knowledge of MS Word and MS Excel. Committed to enhancing operational efficiency and delivering exceptional service, aiming to contribute effectively to organisational goals within the healthcare sector.

Overview

6
6
years of professional experience

Work history

MEDICAL RECEPTIONIST / INSURANCE CORDINATOR

I Care Blue Clinics - Emirates Hospitals Group
International City, Dubai
2024.11 - 2026.05
  • Greet patients warmly and assist with check-in and check-out procedures
  • Schedule and confirm patient appointments using EMR management software
  • Answer phone calls and respond to patient inquiries professionally and promptly
  • Maintain accurate patient records, including personal details and treatment histories
  • Collect patient payments and process insurance claims or billing as needed.

Front office executive

Kauvery hospital
2023.05 - 2024.07
  • Managed patient care schedules, including appointments, treatments, and lab visits
  • Updated billing procedures to incorporate eco-friendly practices, reducing paper usage and contributing to sustainability goals.
  • Managed registration processes for new clients, accurately entering data into the system.
  • Assisted medical staff with patient care coordination, including medical record maintenance, medication reconciliation, and insurance documentation
  • Acted as subject matter expert for case management processes.
  • Streamlined appointment scheduling processes, reducing waiting times and improving patient flow.
  • Participated in clinical audits to assess the effectiveness of patient care coordination and make recommendations for enhancements.

Front office executive

Gleneagles health City hospital
2021.04 - 2023.04
  • Monitored patient progress and provided regular feedback to the healthcare team.
  • Managed registration processes for new clients, accurately entering data into the system.
  • Addressed patient complaints by investigating issues and formulating resolutions promptly.
  • Trained new staff on patient care coordination protocols and patient management software.
  • Met with clients and families to provide orientation, evaluation and education on treatments process, procedures etc.
  • Analysed billing systems and practices, proposing upgrades to enhance operational performance.

Front office executive

Rhein brucke
2019.12 - 2020.12
  • Responsible for welcoming guests, answering inquiries, and directing them to the appropriate personnel or department
  • Additionally, handled phone calls and emails, managed the reception area.
  • Effectively and efficiently dealt with customer complaints, offering smart solutions to maintain customer satisfaction and loyalty.
  • Coordinated and allocated tasks of housekeeping team daily.
  • Implemented feedback mechanisms for visitors, continuously improving front office services based on evaluations.

Education

Bachelor's degree - Hospitality and Tourism

Madras christian college
India

Skills

  • Customer Service
  • Communication skills
  • Healthcare operations
  • Conflict Resolution
  • Claims processing
  • Basic knowledge in Ms word and Ms excel

Languages

English - Professional
Advanced
Hindi
Advanced
Tamil
Fluent
Malayalam
Advanced
arabic
Beginner

Visa Status

Cancelled Visa

Personal Details

  • Date of Birth : 30/10/1995
  • Marital Status : single
  • Nationality : indian
  • Gender : Male
  • Visa Status : Cancelled Visa

DECLARATION

I hereby declare that all the information and details stated are true and correct to the best of my knowledge and belief. 

yours sincerely, 

    Vignesh M

INTERNSHIP COURSES

  • MAY 2017 - JUNE 2017 Madhura travels service private limited, INDIA
  • DEC 2017 - JAN 2018 Institute of hotel management, INDIA

PASSPORT DETAILS

  • PASSPORT NUMBER : T6203749
  • DATE OF ISSUE : 2019-06-07
  • PASSPORT VALIDITY : 2029-06-06
  • VISA STATUS : Cancelled Visa

Timeline

MEDICAL RECEPTIONIST / INSURANCE CORDINATOR

I Care Blue Clinics - Emirates Hospitals Group
2024.11 - 2026.05

Front office executive

Kauvery hospital
2023.05 - 2024.07

Front office executive

Gleneagles health City hospital
2021.04 - 2023.04

Front office executive

Rhein brucke
2019.12 - 2020.12

Bachelor's degree - Hospitality and Tourism

Madras christian college
VIGNESH M