Vignesh Murugesan

• Avire delivers an extensive range of safety and communication products for lifts including light curtains, emergency telephones, connectivity solutions, and displays.
• Providing Technical Support to customers who seek technical assistance related to the Avire products - Elevator Solutions (Displays, Lift Monitoring Systems & IoT Solutions).
• Respond promptly to customer inquiries and provide accurate and comprehensive technical guidance.
• Onsite & Offsite (Online) support involves remote assistance for customers in India & Australia and travels to the customer sites in and around the Middle East & Africa region to provide the best technical solutions, troubleshoot issues, analyze the root causes, and implement an effective solution as per the customer needs.
• Collaborate with cross-functional teams, including R&D and product management, to address complex technical challenges and ensure swift resolution.
• Deep understanding of the products, develop and keep updated on product specifications, features, and technical advancements.
• Conduct training sessions for customers and internal teams to enhance their understanding of product functionalities and troubleshooting techniques.
• Maintaining the project records which helps as a troubleshooting guide in the future to assist customers and colleagues.
• Performs Product Demonstration to the end customers and briefs them about the product functionality, usability, quality, and the preventive measures for future maintenance.
• Act as a technical advisor to assist customers in choosing the right product solution as per their requirements.
• Developing positive relationships with the customers, empathy, professionalism, and a commitment to their satisfaction.
• Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
• Acquired, set up, and configured hardware and software to meet specific customer requirements.
• Investigated and diagnosed customer's technical and product queries.
• Distilled complex technical information into easily digestible instructions for end-users.

• To carry out the Operations and Maintenance of the BMS integrated Systems, which are in scope of our Contract.
• Also, an added responsibility to support the third-party contractor’s MEP systems, which are integrated with our BMS platforms to monitor/control and provide technical guidance for their effective operations.
• In Join hand involved in CMMS operations by handling Maximo to enhance our internal team support
• Familiarized BMS System Interface: Siemens (Desigo CC/Insight), Schneider (Sigma, Envision & Structure ware) & DALI (Addressable Lighting Control System).
• Carry out planned preventive maintenance activity, fault diagnosis, remedial repairs, and adjustments of the Systemized MEP Equipment’s through the BMS system, effectively to provide operational excellence and continuity of uninterrupted DA(Customer) services.
• Participate in the Third-Party Contractor Management process, and supervise the external contractors, service engineers, and support the team in troubleshooting.
• Participate in the Health, Safety & Risk programs including the planned maintenance and Break Down activities.
• Developing and reviewing Standard Operating Procedures is necessary.
• Participate in project execution including refurbishment of existing building control Equipment’s and new installations as well.
• Supporting the CMMS operations by handling Maximo to know better about our operation standards, quality delivery of planned activities, BD’s, and the importance of KPI’s as well.
• Carry out other duties as directed by the line manager.

• Honeywell Building Solutions, Web-enabled technology integrates HVAC, Lighting, Fire Safety/ Security, and Energy Management Systems, ensuring Efficient and Effective Building Solutions for Commercial Building Facilities.
• Project Execution - Installation, Testing, and commissioning of Integrated Building Management systems (IBMS) such as FA, PA, Access Control, CCTV & BMS.
• Coordinate with Vendors for Third-party integrations like CHILLERS, VFD’s, ENERGY METERS, VAV/CAV, Precision AC’s, UPS UNITS, DG’s integrated to BACnet using MODBUS protocols.
• Coordinating with Client, Consultant, Project team, and CAD team to prepare As-Built Drawings for the project execution.
• Prioritized in Random Billing submittal for the Supply, Installation & Commissioning.
• Handled multiple projects by assigning tasks to the Site Engineer’s & Sub-Contractors in the relevant site’s and delivered a prompt execution outcome.
• Initializing Demo to the Customer and provide training to the End User’s for the system familiarization.
• Handing over the Project to the Customer/Facility Maintenance & AMS team.

Applications Handled (Installation / Commissioning):

Fire Alarm System: XLX200/1000, VESDA – Xtralis, Water Leak Detection, Rodent Repellent, Fire Suppression FM200 Systems.

Access Control System: TEMA TS1&TS2, Pro3000 WIN-PAK System.

CCTV System: HUS (Honeywell Universal Surveillance) & DVM (Digital Video Monitoring System).

PA System: PLENA Voice Alarm Control (Bosch & Ahuja), Auto Announcement of Fire Alarm Trigger.

BMS System: Comport Point Studio (DDC), Comport Point Online, HVAC & Third-Party Signal Integration.

Projects Handled (HBS): Installation and Commissioning of Honeywell Building Automation Systems.

o Cognizant Technology Solutions-(F3 Building, Manyata Tech Park, Bangalore).

o Nithesh NAPA Valley (Home Automation)-Yelahanka, Bangalore.

o HCL Technologies Ltd – (Karle SEZ Tower), Bangalore.

o Syngene (Biocon company) – (Syngene Project, Biocon Park, Bangalore).

• Major supplier of machined components to customer's specifications who are major OEMs
• The Major Products and Services are the Bottom and Top Yoke of the Motorcycle (Royal Enfield), End Covers of Engines, Special Adapters, and Selector Forks of Tractors (Tafe)
• Planning, scheduling, and supervising Electrical Machines Maintenance such as VMC’s, CNC’s and other machineries involved in production as per priorities
• ISO documentation, Quality Circle formation for detecting problems and solving from shop floor employees
• Conduct Safety audits within the department ensuring compliance from all the employees and updating the checklists and audit reports.
• Responded to emergency callouts, restoring systems overnight and on weekends.
• Learned to complete and file workplace documentation.
• Identified need for maintenance and repair work, scheduling as necessary.