VIGNESH R
Quality Control Technican
Ras Al khaimah,United Arab Emirates
Summary
Experienced Quality Control Professional with over 7 years in the manufacturing industry and customer support. Known for resolving problems and improving customer satisfaction, with a flexible schedule to meet team goals
Overview
8
8
years of professional experience
Work History
Quality Control Technician
ETERNITY TECHNOLOGIES FZ LLC
RAK
07.2021 - 02.2024
- Conducted quality control tests on lead-acid batteries using specified methods and equipment.
- Maintained product quality through regular inspections in battery production.
- Investigated quality issues to identify root causes and implement corrective actions.
- Documented and reported inspection results, maintaining detailed records.
- Collaborated with production teams to resolve quality issues and enhance manufacturing processes.
- Utilized air pressure checks, torque testing, and height gauges to ensure product specifications.
- Operated and maintained laser engraving machines for high-quality designs on metal and plastic.
- Calibrated equipment and adjusted settings for optimal engraving, performing regular maintenance.
- Verified serial numbers post-engraving for accuracy during battery production.
- Reduced defect rates by 15% through quality inspections of over 1,000 units monthly.
- Monitored compliance and supported adherence to ISO standards and internal quality metrics.
- Supported assembly and production departments to uphold quality standards.
Color Development and Quality Control Technician
BECKERS INDUSTRIAL COATING LLC
RAK
05.2020 - 07.2021
- Responsible for shade development and color matching in industrial paints and solvent-based paints
- Checking and adjusting properties of paints
- Performed detailed inspections, enhancing overall product quality.
- Investigated quality issues to identify root causes and raise appropriate corrective action
- Checked raw materials quality met manufacturing requirements.
- Compare colors, shapes, textures, or grades of products or materials with color charts, templates, or samples to verify conformance to standards
- Handling of DATACOLOR Spectrometer
- Clean, maintain, calibrate, or repair measuring instruments or test equipment
- Discard or reject products, materials, or equipment not meeting specifications
- Lab management and documentation support.
- Enforced company-wide HSE standards and PPE use.
- Monitored manufacturing processes closely, catching errors before mass production commenced.
- Development and application of new products according to innovation criteria and keeping company standards
- Collaborated with production team, achieving smoother operations.
Customer Service Associate
CONNEQT BUSINESS SOLUTIONS
Chennai
01.2016 - 12.2019
- Welcome, greet, and interact with customers over phone and mail.
- Understand customer requirements, complaints, and requests and provide them appropriate service.
- Keep track of the service till it reaches the customer and provide further support with their concern.
- Maintain positive and helpful attitude in all customer interactions, striving to exceed their expectations and enhance their overall experience.
- Handled over 50 customer queries daily.
- Collaborate with other team members and departments to ensure seamless communication and coordination in addressing customer needs.
- Utilize customer service software and tools to record and manage customer interactions, ensuring accurate documentation and follow-up
- Continuously seek opportunities for improvement in customer service processes and procedures, and provide feedback to management as needed.
Education
Higher Secondary Education -
S.K.P. Higher Secondary School
Tirupur, Tamil Nadu /2012 -
Tenth Standard Education -
S.K.P. Higher Secondary School
Tirupur, Tamil NaduBachelor of Science - Information Technology
Bharathiyar University
Coimbatore, Tamil NaduSkills
- MS- Office (Word, Excel, Outlook & Power Point)
- Instrument calibration
- Chemical handling
- LEAN manufacturing
- ISO 9001 manufacturing standards
- Root Cause Analysis
- Six Sigma Methodologies
- Failure Mode and Effect analysis
- Corrective and Preventive Action (CAPA)
- Statistical Process control
- 5S Methodology
- 8D problem solving
Languages
English
Fluent
Malayalam
Fluent
Tamil
Fluent
Hindi
Intermediate
Conclusion
Thank you for reviewing my resume. I am enthusiastic about the chance to discuss how my expertise can benefit your organization.
Timeline
Quality Control Technician
ETERNITY TECHNOLOGIES FZ LLC
07.2021 - 02.2024
Color Development and Quality Control Technician
BECKERS INDUSTRIAL COATING LLC
05.2020 - 07.2021
Customer Service Associate
CONNEQT BUSINESS SOLUTIONS
01.2016 - 12.2019
Higher Secondary Education -
S.K.P. Higher Secondary School
/2012 -
Tenth Standard Education -
S.K.P. Higher Secondary School
Bachelor of Science - Information Technology
Bharathiyar University
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