Vignesh Veeranchery
Dubai,United Arab Emirates
Summary
Dynamic Business Analyst graduate with 5+ years of experience optimizing processes and enhancing operational efficiency through analysis. Skilled in translating customer needs into actionable solutions, driving business growth, and fostering customer satisfaction. Proven problem-solver with strong communication and analytical expertise.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Complaints Handler and Admin
Foundever
Newcastle upon Tyne
2023.05 - 2024.09
- Customer service and Admin duties
- Handled customer inquiries in a professional and timely manner, increasing customer satisfaction ratings
- Negotiated successful outcomes to customer disputes and complaints, resulting in a reduction in customer complaints
- Created customer happiness reports on a monthly basis
Banking Advisor
Lloyds Bank
Newcastle upon Tyne
2022.05 - 2023.04
- Worked as a loan advisor agent in personal loan service centre for Lloyds bank through DXC Technology
- Processed deposits, withdrawals, transfers, and other banking transactions
- Managed customer loan portfolios, ensuring timely payments and tracking loan performance
Customer service Advisor
The Driving Standards Agency (DVSA)
Newcastle upon Tyne
2021.11 - 2022.04
- Monitored and updated customer records to ensure accuracy and compliance
- Booked tests in accordance with availability and convenience for the customers
Customer Advisor
NHS BSA
2021.11 - 2022.03
- Conducted customer surveys and focus groups to identify customer needs and preferences, resulting in improved customer satisfaction
- Successfully handled customer inquiries and complaints, resulting in a increase in customer satisfaction ratings
Customer Service Advisor
Currys Team Knowhow
Newcastle upon Tyne
2021.08 - 2021.10
- Customer delivery updates and complaints
- Provided timely and accurate advice to customers that enabled them to make informed decisions
- Identified and resolved customer service issues and complaints, resulting in a decrease in customer complaints
Customer Service Advisor
Workforce GB
Newcastle upon Tyne
2021.07 - 2021.09
- Customer service Advisor on NHS Test and Trace line
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
Assistant Accountant
Horizon Tax and Studies
Kozhikode
2018.11 - 2019.04
- Tax calculation and auditing
- Processed financial transactions and maintained accurate records, resulting in the successful completion of the company's annual audit
- Reconciled bank statements and corrected discrepancies to ensure accuracy of financial records
- Prepared and filed sales tax returns, resulting in no discrepancies or penalties from the state
- Assisted in the preparation of financial statements, budgets, and forecasts
Audit Assistant
A Fahad & Associates Chartered Accountants
Kozhikode
2017.08 - 2018.09
- Tax calculation and Auditing
- Collaborated with cross-functional teams to identify and resolve financial issues
- Developed and maintained financial models to project revenue and expenses
- Generated weekly, monthly, and annual financial reports for management
Education
MSc - business with business analytics
University of Northumbria
2019.10 - 2021.06
Bachelor of commerce -
Vinayaka Missions Kirupananda Variyar Arts and Science University
India 2014.06 - 2017.04
A-level - Commerce
Sree Gokulam Public school
india 2013.06 - 2014.04
Skills
- Java
- Python
- SQL
- Data Analysis
- Microsoft Office
- Communication Skills
- Critical thinking and problem solving
- Customer service
- Customer-Focused approach
Personal Information
- Place of birth: Kozhikode, India
- Date of birth: 03/06/97
- Nationality: Indian
Languages
English
Native
Hindi
Intermediate
Tamil
Intermediate
Malayalam
Native
Timeline
Complaints Handler and Admin
Foundever
2023.05 - 2024.09
Banking Advisor
Lloyds Bank
2022.05 - 2023.04
Customer service Advisor
The Driving Standards Agency (DVSA)
2021.11 - 2022.04
Customer Advisor
NHS BSA
2021.11 - 2022.03
Customer Service Advisor
Currys Team Knowhow
2021.08 - 2021.10
Customer Service Advisor
Workforce GB
2021.07 - 2021.09
MSc - business with business analytics
University of Northumbria
2019.10 - 2021.06
Assistant Accountant
Horizon Tax and Studies
2018.11 - 2019.04
Audit Assistant
A Fahad & Associates Chartered Accountants
2017.08 - 2018.09
Bachelor of commerce -
Vinayaka Missions Kirupananda Variyar Arts and Science University
2014.06 - 2017.04
A-level - Commerce
Sree Gokulam Public school
2013.06 - 2014.04