Vignesh Veeranchery
Dubai,United Arab Emirates
Summary
Dynamic Business Analyst graduate with 5+ years of experience optimizing processes and enhancing operational efficiency through analysis. Skilled in translating customer needs into actionable solutions, driving business growth, and fostering customer satisfaction. Proven problem-solver with strong communication and analytical expertise.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Complaints Handler and Admin
Foundever
Newcastle upon Tyne
05.2023 - 09.2024
- Customer service and Admin duties
- Handled customer inquiries in a professional and timely manner, increasing customer satisfaction ratings
- Negotiated successful outcomes to customer disputes and complaints, resulting in a reduction in customer complaints
- Created customer happiness reports on a monthly basis
Banking Advisor
Lloyds Bank
Newcastle upon Tyne
05.2022 - 04.2023
- Worked as a loan advisor agent in personal loan service centre for Lloyds bank through DXC Technology
- Processed deposits, withdrawals, transfers, and other banking transactions
- Managed customer loan portfolios, ensuring timely payments and tracking loan performance
Customer service Advisor
The Driving Standards Agency (DVSA)
Newcastle upon Tyne
11.2021 - 04.2022
- Monitored and updated customer records to ensure accuracy and compliance
- Booked tests in accordance with availability and convenience for the customers
Customer Advisor
NHS BSA
11.2021 - 03.2022
- Conducted customer surveys and focus groups to identify customer needs and preferences, resulting in improved customer satisfaction
- Successfully handled customer inquiries and complaints, resulting in a increase in customer satisfaction ratings
Customer Service Advisor
Currys Team Knowhow
Newcastle upon Tyne
08.2021 - 10.2021
- Customer delivery updates and complaints
- Provided timely and accurate advice to customers that enabled them to make informed decisions
- Identified and resolved customer service issues and complaints, resulting in a decrease in customer complaints
Customer Service Advisor
Workforce GB
Newcastle upon Tyne
07.2021 - 09.2021
- Customer service Advisor on NHS Test and Trace line
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
Assistant Accountant
Horizon Tax and Studies
Kozhikode
11.2018 - 04.2019
- Tax calculation and auditing
- Processed financial transactions and maintained accurate records, resulting in the successful completion of the company's annual audit
- Reconciled bank statements and corrected discrepancies to ensure accuracy of financial records
- Prepared and filed sales tax returns, resulting in no discrepancies or penalties from the state
- Assisted in the preparation of financial statements, budgets, and forecasts
Audit Assistant
A Fahad & Associates Chartered Accountants
Kozhikode
08.2017 - 09.2018
- Tax calculation and Auditing
- Collaborated with cross-functional teams to identify and resolve financial issues
- Developed and maintained financial models to project revenue and expenses
- Generated weekly, monthly, and annual financial reports for management
Education
MSc - business with business analytics
University of Northumbria
10.2019 - 06.2021
Bachelor of commerce -
Vinayaka Missions Kirupananda Variyar Arts and Science University
India 06.2014 - 04.2017
A-level - Commerce
Sree Gokulam Public school
india 06.2013 - 04.2014
Skills
- Java
- Python
- SQL
- Data Analysis
- Microsoft Office
- Communication Skills
- Critical thinking and problem solving
- Customer service
- Customer-Focused approach
Personal Information
- Place of birth: Kozhikode, India
- Date of birth: 03/06/97
- Nationality: Indian
Languages
English
Native
Hindi
Intermediate
Tamil
Intermediate
Malayalam
Native
Timeline
Complaints Handler and Admin
Foundever
05.2023 - 09.2024
Banking Advisor
Lloyds Bank
05.2022 - 04.2023
Customer service Advisor
The Driving Standards Agency (DVSA)
11.2021 - 04.2022
Customer Advisor
NHS BSA
11.2021 - 03.2022
Customer Service Advisor
Currys Team Knowhow
08.2021 - 10.2021
Customer Service Advisor
Workforce GB
07.2021 - 09.2021
MSc - business with business analytics
University of Northumbria
10.2019 - 06.2021
Assistant Accountant
Horizon Tax and Studies
11.2018 - 04.2019
Audit Assistant
A Fahad & Associates Chartered Accountants
08.2017 - 09.2018
Bachelor of commerce -
Vinayaka Missions Kirupananda Variyar Arts and Science University
06.2014 - 04.2017
A-level - Commerce
Sree Gokulam Public school
06.2013 - 04.2014
Similar Profiles
Asia JohnsonAsia Johnson
Patient Billing Representative at FoundeverPatient Billing Representative at Foundever
CEDRIC LAUPENCEDRIC LAUPEN
Conseiller clientèle at FOUNDEVERConseiller clientèle at FOUNDEVER
TAWIANA MILONTAWIANA MILON
Chat & Phone Tech Support/ Customer Service Agent at FoundeverChat & Phone Tech Support/ Customer Service Agent at Foundever