A Digital Banking Lead with 10 years of experience in the banking domain. A voracious learner with credibility for being adaptable and a team player. Having managed and led BA/QA teams in complex, project based environments for global clients such as Emirates Islamic Bank, HSBC UAE, Lloyds Bank, GE Capital Bank, State Bank of India, etc., I possess, Strong communication, leadership, problem-solving, decision-making, time management, and interpersonal skills. Experience in delegating tasks, providing direction, monitoring progress, resolving conflicts, communicating with stakeholders, and reporting to higher management. Creation of positive work environment, promotion of teamwork, and achieve organizational goals efficiently. Strong skill to identify and prioritize technical and functional requirements Strong Knowledge of channel systems such as Internet Banking, Mobile Banking, ATM and POS integration Global Exposure acquired through International work experience
Handling Emirates Islamic Bank Mobile/Online Banking transformation project, engaged in Digital Account Opening through EI Mobile Application, new mobile application bug fix and new feature implementation. STP / NSTP service implementation, Design Change, etc.
Responsibilities:
Key Projects:
· EI 2.0 Mobile Application
· Trusted Device Logic
· Implementation of IPI
Handled Emirates Islamic Bank ATM/ITM related complex projects, patches and data fixes along with day to day ATM operation (Daily callouts, Revenue and Expense management, Vendor Handling, ATM installation, upgradation and removal, Site Inspection, Handling Security measures – CCTV monitoring, Machine health management).
Responsibilities:
Key Projects:
· Introduction of ITM in the fleet
· Emirates ID Update
· Teller less Branch and Digital Branch
· Bulk Cheque Deposit
· Cash Deposit Limitation based on customer type (Personal Banking, Corporate Baking)
· EXPO 2020
Emirates Islamic Bank on Contract through DiceTek LLC
Served as a key member of the testing team as a QA Lead and Senior QA Analyst for several channel projects. Managed the testing team while working closely with the developers and stakeholders to create and implement effective QA practices through the STLC.
Contributed to high-reliability projects as a result of a “test-to-break” approach on testing initiatives and improved the documentation of QA testing practices to enhance testing standardization.
Responsibilities:
· Defining quality standards and metrics for the current project/product.
· Working with all stake holders to ensure that the quality metrics is reviewed, closed and agreed upon.
· Create a list of milestones and checkpoints and set measurable criteria’s to check the quality on timely basis.
· Defining processes for test plan and several phases of testing cycle.
· Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance and issue tracking.
· Work closely on the deadlines of the project
· Set processes for test plan reviews and ensure that that test plans get reviewed by all stakeholders.
· Review test strategies and see that all the various kinds of testing are getting covered.
· Reviewing status reports from team managers and taking appropriate actions accordingly.
· Creating and defining risks contingencies and plans.
· Creating strategies to mitigate those risks and take necessary measures to control the risks.
· Have team meetings at appropriate time to understand & review the current risks and motivate team to resolve the same.
· Publish daily, weekly and monthly dashboard to all the stakeholders.
· Create quarterly milestones for yearly improvement projects and set deadlines for the team to complete them
Key Projects:
· Mobile Retrofit 2.0
· Mercury Card acceptance on EI ATM
· Smart pass on Mobile App
· FEWA Payment, Internal Transfer, Local Transfer, International Transfer, Quick Remit through ATM Channel
· Quick remit through Online Banking
· Choice Points Redemption Revamp through Mobile and Online Banking
Worked on delivering System Integration, User Acceptance, Regression and Smoke testing for multiple projects in banking domain. Majorly worked in Channels – Online Banking, Mobile Banking and ATM/CDM. Also have worked in cards module involving migration and acquisition.
Been a good team player through out all the projects worked in, and also have taken up leadership role in the absence of manager. Won best team player and best employee of the month awards. Have organized multiple events and team outing successfully.
Responsibilities:
· Requirement analysis, walkthrough meetings with business stakeholders, identify areas of risk and perform gap analysis.
· Create QA Artifacts (Test Strategy, Test Matrix, Test Scenarios, Test Cases, Test Results)
· Participate in project release/delivery efforts.
· Execute test scenarios and end to end defect management.
· Investigate issues raised by the team and escalate to appropriate teams.
· Review daily offshore deliverables.
· Provide visibility to project test progress as a report and participate in defect triage meetings.
· Provide training and mentor new team members.
· Prepare documents such as deployment guide and release notes.
· Assist business team during go-live deployment with new software/release.
Key Projects:
· Lloyds Banking Group – Simplification
· General Electric Capital Bank – Online Account Opening Phase 2
· State Bank of India – Testing Center of Excellence (Client Location : Mumbai, India)
· Cholamandalam Finance – Vishesh Top Up Loan (Client Location : Chennai, India)
· HSBC Bank – Account Opening Infrastructure (Client Location : Dubai, UAE)
· Emirates Islamic Bank – iCore Integration Channels (Client Location : Dubai, UAE)
Level 7, through distance education
1. Won GEM Sapphire Award in 2022 which is awarded to the top 1% performers
2. Won multiple operational/service excellence awards
3. Won best employee of the month award twice
ISTQB – BEC Certified Tester Foundation Level in Software Testing
ISTQB – BEC Certified Tester Foundation Level in Software Testing