VIJAY MENON
Sharjah
Summary
Experienced Assistant Manager of Operations with 16 years in the logistics industry, specializing in export and import and warehouse operations. Proficient in all facets of the logistics process, including processing Bill of Entries, coordinating import clearance, arranging deliveries, and managing overall logistics operations. Recognized for managing a network of partners to ensure seamless operations and strict compliance with import/export regulations. Key accomplishments include driving cost efficiency and service quality enhancements through strategic negotiations with service providers and implementing advanced tracking systems for heightened supply chain visibility. Eager to bring extensive operations and customer support skills to a dynamic logistics company in the role of Logistics Specialist, Sr. Logistics Coordinator, or Operations Manager to contribute to the delivery of exceptional logistics services while supporting the company's mission.
Overview
14
14
years of professional experience
Work History
Asst. Manager Operations
Al Ryan Logistics L.L.C
05.2024 - Current
- Led a team of 10 Air Export ops, customer service representatives & Transporters, ensuring high performance and adherence to company standards
- Coordinated daily operations, improved team workflow, and reduced customer complaints by 15%
- Supervised and trained new hires, providing mentorship that enhanced their productivity and integration into the team
- Specialized in handling Aerospace and AOG shipments, providing expert logistics solutions and reinforcing the robustness of the supply chain
- Streamlined Bill of Entry processing and meticulous documentation via Dubai Trade, ensuring compliance and efficient customs clearance
- Managing ops team and ensuring import and export operations, including air and sea freight & clearance, to maintain seamless logistical operations
- Coordinated with shipping lines and carriers to secure new bookings and optimize transport efficiency, enhancing overall supply chain performance
- Oversaw import shipment deliveries and export loading, maintaining high service standards and customer satisfaction
- Compiling and forwarding weekly / monthly operations and customs reports to management
- Attending operational trainings from Customs / Ports as required
- Liaised with Dubai Customs authorities for customs refund claims, ensuring timely reimbursement and demand notice
- Lead warehouse operations to align with revenue and cost-cutting goals
- Strategically manage inventory for optimal stock levels and organization
Sr. Customer Support & Operations Manager
JISigus Middle East FZE
11.2018 - 04.2024
- Spearheaded export, cross-trade logistics and import operations, prioritizing air freight which comprised 80% of total volume
- Managed meticulous execution of shipping documentation, ensuring alignment with customer LPOs and efficient coordination of PO fulfillment with manufacturers
- Negotiated optimal pricing and service agreements by expanding the network of reliable service providers and maintaining robust relationships with freight forwarders
- Ensured accurate monthly freight rate updates and proficiently handled AWB preparation, Bill of Entry and Exit processing via Mirsal II, and other documentation tasks
- Directed comprehensive logistics operations across multiple GCC countries, overseeing warehouse stock analysis, customs clearance, and seamless coordination with international suppliers
- Forwarding montly shipment report to Management
- Lead warehouse operations to align with revenue and cost-cutting goals
- Strategically manage inventory for optimal stock levels and organization
- Analyze and calculate costing for all storage models based on cargo type and packing requirements
Sr. Airfreight Executive
Capricorn Logistics DWC - LLC
05.2015 - 10.2018
- Led 24/7 airfreight operations for prestigious corporate clients such as Daimler RLC Middle East, ensuring smooth export and import handling
- Managed export and import shipments, handling both air and cross-trade air logistics efficiently
- Proficiently managed documentation processes including generating Air Waybills (AWB) via Calogi and processing Bill of Entry and Exit documentation through Mirsal II
- Tailored comprehensive shipment documentation to meet specific client requirements, ensuring accuracy and compliance
- Navigated customs protocols adeptly, facilitating inspections, statistical declarations, and resolution of claims
- Liaised with inspection agencies to secure Conformity Certificates for shipments and effectively managed customs refund claims, ensuring timely reimbursement
- Coordinated transportation arrangements seamlessly to ensure timely delivery of shipments
- Cultivated strong relationships with transport partners to facilitate smooth logistics operations
Airfreight Coordinator
Consolidated Shipping Services LLC - Perishable Cargo
05.2011 - 01.2015
- Crafted and managed shipping documents meticulously to ensure timely handover of perishable cargo, adhering to packing lists and maintaining product integrity
- Executed Air Waybills with precision on Emirates, demonstrating attention to detail and procedural compliance for efficient cargo handling
- Orchestrated all operations related to perishable shipments, ensuring product integrity and timely delivery while managing Dubai municipality inspections to uphold health and safety standards
- Processed Bill of Entries efficiently to facilitate smooth customs clearance for perishable goods and negotiated competitive slot rates with airlines to optimize transportation costs
- Provided exceptional customer service by liaising between shippers and consignees in the Maldives, offering real-time updates and resolving queries promptly, while managing industrial lashing and crating for import and export shipments
Education
BBA - Business Administration
The University Of Madras
Chennai03-2005
Skills
- Customer service
- Team leadership
- Prioritized Task Scheduling
- Supervising and leading Customs Team
- Decision-making
- Import/export clearance coordination
- Dubai Trade's Mirsal II and Calogi proficiency
- Negotiation with service providers
- ERP System Proficiency
- Crisis Response Coordination
- Multimodal Transportation Management
- Expertise in Customs Regulations
- Business Insight
- Agile Learning Ability
- Interpersonal Communication Skills
- Interpersonal Relationship Development
- Detail-Oriented Mindset
- Cross-Cultural Communication
- Tactical Strategy Implementation
- Accurate Record-Keeping
- Team Development
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Timeline
Asst. Manager Operations
Al Ryan Logistics L.L.C
05.2024 - Current
Sr. Customer Support & Operations Manager
JISigus Middle East FZE
11.2018 - 04.2024
Sr. Airfreight Executive
Capricorn Logistics DWC - LLC
05.2015 - 10.2018
Airfreight Coordinator
Consolidated Shipping Services LLC - Perishable Cargo
05.2011 - 01.2015
BBA - Business Administration
The University Of Madras
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