Vijay Prasad
Project Lead
Dubai
Summary
Results-driven Project Manager with 8 years of experience leading cross-functional teams in delivering software and infrastructure projects on time and within budget. Skilled in team leadership, client management, and system integration, with a proven ability to improve processes and drive business outcomes. Adept at stakeholder communication, vendor coordination, and ensuring high client satisfaction. Committed to operational excellence and aligning project goals with organizational strategy.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Project Lead
Parkonic
Dubai
04.2025 - Current
- Led end-to-end planning and execution of parking infrastructure projects, including hardware installations (ANPR, barriers, kiosks) and software system integrations across multiple sites.
- Coordinated cross-functional teams and external vendors, ensuring timely delivery of project milestones, adherence to quality standards, and client satisfaction.
- Oversaw technical implementation of smart parking systems, including configuration, testing, and deployment of parking management software and automated payment systems.
- Ensured site compliance with regulatory and safety standards, conducting pre-launch checks, documentation, and audits to support successful project handovers.
- Delivered training, documentation, and support for on-site teams, enabling smooth transition post-deployment and enhancing system usability and performance.
Project Manager
Ocube Services
Dubai
06.2024 - 11.2024
- Led and managed cross-functional teams to ensure successful project delivery.
- Managed client expectations to ensure stakeholders were kept informed and up-to-date with project progress
- Successfully managed a complex software project, completing it on time and within budget
- Managed inter-departmental communication to ensure all team members were on the same page.
- Led weekly progress meetings with stakeholders to keep them informed of project progress and to address any issues.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Senior Associate Manager
Ocube Services
Dubai
01.2022 - 06.2024
- Assisted in preparing reports and presentations for senior management, ensuring accuracy and timeliness.
- Monitored KPIs and provided regular reports to senior management.
- Utilized ZOHO CRM & NICE call center software to track customer data, interactions, and activity, resulting in improved customer service.
- Conducted regular customer reviews and follow-ups to ensure customer satisfaction and identify areas for improvement.
- Developed and maintained an up-to-date knowledge of the company's products and services.
Assistant Manager
O-square Communications Hub
Dubai
02.2020 - 01.2022
- Led Team of lead qualification with 70% of lead conversion into opportunities.
- Assist in the hiring and onboarding process for new team members.
- Conduct regular performance evaluations, provide constructive feedback, and support staff development.
- Act as the point of contact for resolving operational or customer issues.
- Make quick and informed decisions to address unexpected challenges and maintain service continuity.
- Ensure compliance with company policies, procedures, and quality standards.
- Identify opportunities for process improvement and collaborate with management to implement changes.
- Maintain high standards of customer service, addressing any customer concerns or complaints.
- Build strong relationships with clients, understanding their needs and ensuring consistent satisfaction.
- Oversee day-to-day operations, ensuring team members meet productivity and performance goals.
- Provide support, guidance, and training to staff, helping to develop skills and improve performance.
Senior Customer Service Representative
O-square Communications Hub
Fujairah
02.2019 - 02.2020
- Provide high-level support to customers by handling complex inquiries, troubleshooting issues, and offering effective solutions.
- Resolve escalated cases promptly to maintain customer satisfaction and loyalty.
- Mentor and guide junior representatives, providing training on service procedures, product knowledge, and problem-solving techniques.
- Serve as a resource to the team by sharing best practices and offering insights to improve customer interactions.
- Build and maintain strong relationships with key customers, fostering loyalty and repeat business.
- Balance customer needs with business objectives to deliver solutions that are both satisfactory and sustainable.
Education
Bachelor of Business Administration -
Bengaluru South University
Mysore 04.2001 -
Foundation of Project Management -
Google
07.2024
Skills
Call Center Management
Team Management
Organization Development
Coordination Skills
Software Development
Business Relationship Management
Administrative Operations
Timeline
Project Lead
Parkonic
04.2025 - Current
Project Manager
Ocube Services
06.2024 - 11.2024
Senior Associate Manager
Ocube Services
01.2022 - 06.2024
Assistant Manager
O-square Communications Hub
02.2020 - 01.2022
Senior Customer Service Representative
O-square Communications Hub
02.2019 - 02.2020
Bachelor of Business Administration -
Bengaluru South University
04.2001 -
Foundation of Project Management -
Google