VIJAY SAWLANI

· Sales calls and cold calls for the retails products of the bank such as Credit cards, Quick cash, Balance transfer.

· Listing companies for the bank for the eligibility of selling the products by getting the company details.

· Reporting daily work in documented form to the BDM.

· Cross selling of other banking products such as Personal Loans and Auto Loans through the concerned team.

· Creating and submitting the product case files to the coordinator and follow up till the case is approved.

· Prepare action plans and schedules to identify specific targets and to project the
number of contacts to be made.

· Database generation. Follow up on new leads and referrals from existing customers and NTB customers.

· Develop and maintain sales materials and current product knowledge.

· Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.

· Coordinate with company staff to accomplish the work required to close sales.

· Develop and implement special sales activities to increase acquisition.

• Develop and implement special sales activities to increase acquisition.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

• Generated new business and referral clients in partnership with financial advisors and branch team.
• Preparing credit proposals of SBF (SME) commercial customers of diversified portfolio and to ensure completeness of credit proposals in all respects and in line with bank’s credit policy.
• Accountable for the function of Sourcing Trade finance business and evaluating the customer’s requests, financial needs and strengths to structure facilities.
• To submit the credit proposal to the team manager for onward submission to credit department.
• To manage and arrange fair disbursement as per bank compliances and policy.
• Managed Product portfolio like - Mortgage Loan, Business Loan, SME Liability current account, Fleet Finance and other banking products.

• Started up own venture at Pune Maharashtra India Tourism Business with concept of Eco-Tourism and Village life live tours for experience of Eco life, farming, Fishing, Camping, sky gazing, traditional and cultural activities and heritage walk.
• Preparing packages and itenerary for clients including individuals, Groups and corporate booking.
• Handling entire Business activities like Marketing, procurement, tour arrangements etc.

• Acquired new business and referral clients in partnership with financial advisors and branch team.
• Accountable for the function of Sourcing finance business and evaluating the customer’s requests, financial needs and strengths to structure facilities.
• Preparing credit proposals of SBF (SME) commercial customers of diversified portfolio and to ensure completeness of credit proposals in all respects and in line with bank’s credit policy.
• To submit the credit proposal to the team manager for onward submission to credit department.
• Responsible for appropriate due diligence of customers and also maintaining MIS and records.
• Developing relationships with key decision makers in organization for business development and cost benefits analysis and cost allocation.
• To manage and arrange fair disbursement of credit facilities.

• Working with line manager to set up individual targets for each team member. Training the team with product knowledge, policy and upcoming changes. Maintaining daily reports from the team and reporting individual member’s performance on weekly basis.
• Business Development and Sales calls and for the business and retail products of bank. That includes, SME Accounts, SME Loans, Personal Loans, Credit Cards and Bank assurance. Prepare action plans and schedules to identify specific targets and to project the
  number of contacts to be made.
• Develop and implement special sales activities to increase acquisition and maintain sales materials and current product knowledge. Database generation. Follow up on new leads and referrals.
• Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals, coordinate with company staff to accomplish the work required to close sales.

• Responsible for maintaining service excellence culture within the bank. Identifying opportunities to improve productivity, efficiency and ensuring Bank’s policies, procedures and compliance requirements are complied with service quality norms.
• Responsible for building the liabilities book of the customers. Appraising the targeted customers on various products & services of the bank, such as trade financing, credit cards, mortgage thus maximizing wealth creation/ revenue for the bank. Involved in developing and maintaining relationship with the existing privilege customers of the bank.
• Managing business operations with key focus for increasing revenues for the client as well as for the bank while identifying new business opportunities. Regularly attending the lecture/ market session/ conference conducted by Zurich, Franklin Templeton etc.
• Deep understanding of global investment markets and opportunities and various factors affecting these markets Advised investors on Wealth Management products such as Mutual Funds, leverage/overdraft/margin funding, Fixed Income Securities Nurtured and built strong relationships with customers.
• Criteria RAK Prime: Minimum Client Relationship 25,000 Dirham.

• Taking daily commitments from my team members and ensuring the same amount of business comes in by following up with them on individual level.
• Guiding the team members to identify the segments for business sourcing.
• Making cold calls through company visits and tele marketing and briefing the prospective client on the product details.
• Fixing up an appointment with client and meeting up thereafter to get the application form filled up and collect the requisite documents.
• Following up with the credit department in relation to the progress of customer[1]specific credit card-processing and reverting back to the customer on the same.
• Converting the leads into actual sales on approval of credit card by the bank.

Note - At the time of joining it was ABN Amro Bank which was taken over by Royal Bank of Scotland in Aug 2008 and later it was taken over by ADCB in Oct 2010.

Achievement :-

• Promoted as Assistant Team Leader in Sept 2007 (ABN Amro Bank)
• Promoted as Team Leader in July 2008 (ABN Amro Bank).