Vijay Srinivasan
Summary
Dynamic professional with a proven track record at elite software solutions pvt ltd, excelling in customer service and team building. Expert in conflict resolution and performance management, I successfully enhanced customer satisfaction ratings and motivated teams to achieve sales targets, driving loyalty and retention.
Overview
7
7
years of professional experience
Work History
Team Leader
elite software solutions pvt ltd
Al Satwa
07.2023 - 04.2025
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Sales Representative
TVS MOTORS LIMITED
CHENNAI
12.2020 - 10.2021
- Provided personalized bike recommendations to meet customer needs.
- Achieved sales targets through strategic selling of bikes based on customer requirements.
Cashier Team Lead
Reliance trends pvt ltd
Chennai
07.2018 - 11.2020
- Performed daily opening and closing procedures for the register area.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
Education
BBA - Business Administration
St.thomas College of Arts And Science
Chennai04-2017
Skills
- Customer service
- Team building
- Employee training
- Conflict resolution
- Performance management
- Sales strategies
- Customer relationship management
Languages
Tamil
First Language
Telugu
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Team Leader
elite software solutions pvt ltd
07.2023 - 04.2025
Sales Representative
TVS MOTORS LIMITED
12.2020 - 10.2021
Cashier Team Lead
Reliance trends pvt ltd
07.2018 - 11.2020
BBA - Business Administration
St.thomas College of Arts And Science
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