Vijay Srinivasan
Summary
Dynamic professional with a proven track record at elite software solutions pvt ltd, excelling in customer service and team building. Expert in conflict resolution and performance management, I successfully enhanced customer satisfaction ratings and motivated teams to achieve sales targets, driving loyalty and retention.
Overview
7
7
years of professional experience
Work History
Team Leader
elite software solutions pvt ltd
Al Satwa
2023.07 - 2025.04
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Sales Representative
TVS MOTORS LIMITED
CHENNAI
2020.12 - 2021.10
- Provided personalized bike recommendations to meet customer needs.
- Achieved sales targets through strategic selling of bikes based on customer requirements.
Cashier Team Lead
Reliance trends pvt ltd
Chennai
2018.07 - 2020.11
- Performed daily opening and closing procedures for the register area.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
Education
BBA - Business Administration
St.thomas College of Arts And Science
Chennai2017-04
Skills
- Customer service
- Team building
- Employee training
- Conflict resolution
- Performance management
- Sales strategies
- Customer relationship management
Languages
Tamil
First Language
Telugu
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Team Leader
elite software solutions pvt ltd
2023.07 - 2025.04
Sales Representative
TVS MOTORS LIMITED
2020.12 - 2021.10
Cashier Team Lead
Reliance trends pvt ltd
2018.07 - 2020.11
BBA - Business Administration
St.thomas College of Arts And Science